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SMS alerts rely by default on gateways with an email to SMS support. This means that the gateway should be able to send an SMS when an email is sent to <phone-number>@smsgatewayprovider.com. In case there isn't a supported carrier in your country, ...
This tutorial walks you through the steps to create an App Service in Visual Studio 2015 and add the AppDynamics for Windows Azure NuGet package to it. Before Starting To follow along with this tutorial, you need Visual Studio 2015 and an account...
Symptoms Issue: Time range not supported error Diagnosis Log in into the controller database and verify the following properties: <Controller_Install_Dir>\bin\controller[.sh/.bat] login-dbselect name, value from global_configuration_cluster whe...
Why can't I see EUM license details from the controller's license page? When viewing the Controller's license page, the user is unable to see the EUM license details. Troubleshooting when the EUM license details don't appear in the Controller's UI...
How do I diagnose and troubleshoot an error while installing the events service on Windows OS using the following command? D:\events-service>bin\events-service.exe service-install -p conf\events-service-api-store.properties --auto-start --log-verbos...
Question: How do I calculate the size of an EUM JavaScript Agent beacon? Solution: Use Chrome Developer tools to capture application traffic (particularly agent beacons) and use the following formula: Formula: Content-Length / 1024 = Size in KB ...
Description: I am upgrading my 3-node Events Service cluster from version 4.2.1.3 to 4.2.9.2 using the Platform Admin tool and the upgrade fails. How am I supposed to upgrade my cluster? Platform Admin Output: [appdynamics@controller platform_ad...
Problem Description: I upgraded EUM/Events/Controller from 4.2.4.1 to 4.2.10.0 but found some discrepancies with EUM. I found some weird app keys in my console. While troubleshooting, I attempted to restart with some new jvm options, but am now ge...
Question I want to report the event time in an email template using the international standard time format. How can I do this? Answer Use the following Apache Velocity template to convert the time into the format you need. If using html body: #se...
Symptoms After making changes to geo mapping files, the EUM Server fails to start up. We see the below error in the EUM processor log: 1 Jan 2017 09:00:56.972 +0000 main AD.ALL ERROR | Error Starting EUM Processor Server | com.google.inject.Creati...
Symptoms We might see communication issue between the Controller and EUM Server due to the time skew service not functioning properly or the time between both the machines are out of sync. The log will show something like below: EUM Processor lo...
iQSonar is an ASP.NET v4 MVC Razor application running in IIS. Manually instrument iQSonar with EUM agent by adding <script> window["adrum-app-key"] = "YOUR-AD-RUM-KEY"; </script> <script src="https://cdn.appdynamics.com/adrum/adrum-latest.js"></s...
This topic describes how to configure SAML-based single sign-on (SSO) authentication for Controller access with a particular identity provider, OneLogin. See SAML Authentication for general information about SAML integration. Configure AppDynamics ...
This topic describes how to configure SAML-based single sign-on (SSO) authentication for Controller access with a particular identity provider, Okta. See SAML Authentication for general information about SAML integration. How do I configure AppDyna...
Question What is a Unique Mobile Users? Answer All users are counted by calendar month. One unique mobile user represents one installation of a mobile application instrumented with the AppDynamics iOS or Android SDK. For example, - If you install...
The AppDynamics Controller can use an external SAML (Security Assertion Markup Language) identity provider to authenticate and authorize users. Microsoft Azure Active Directory (Azure AD) simplifies authentication for developers by providing identi...
Symptoms When the mapping file is uploaded to get de-obfuscated stack trace, we do not see the de-obfuscated stack, but following message is seen: NOTE: ===== We didn't find a mapping file that exactly matches your application with build id '<build_i...
Environment OS is windows.Multiple Tomcat instances are deployed on single Tomcat environment.All these instances are starting through windows services individually. Ref. http://www.ansoncheunghk.info/article/5-steps-install-multiple-apache-tomcat-in...
Configure javaagent on IBM Cognos If the OS is Windows, configure javaagent on "bootstrap_wlp_winx64.xml" . If the OS is Unix/Linux, configure javaagent on "bootstrap_wlp_linux.xml" These bootstrap XML files are located under <cognos_install>/bin d...
Symptoms After configuring analytics on the Machine Agent (monitor.xml and analytics-agent.properties file) for the first time, you see following warning message in logs as you activate the functionality from UI and no metrics are visible through ana...
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