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Knowledge Base Articles

How do I increase the maximum SQL capture length?

If you have changed your SQL capture settings from filter parameter values to capture raw SQL, longer SQL queries are now truncated to 999 characters. To change this character limit within the Controller, edit or register a new node property.   In th...

App Server Configuration window
Anonymous by Not applicable
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Controller and Agent ADD Limit Notifications: Explanations

What does this Controller or Agent ADD limit notification mean?   AppDynamics collects Application Diagnostic Data (ADD) with limits in place to prevent overhead. If any ADD limit is hit, either on the agent or on the Controller, a notification will...

Anonymous by Not applicable
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Where can I view my SaaS Service Status?

Where can I view my SaaS service status, and what related information can I expect to find? Table of Contents Where can I view my SaaS Service Status?What information can I see on the SaaS Service Status?Why do I see an access denied message when I ...

Service Status Button.png No Information To Report.png
Anonymous by Not applicable
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Database Agent: Viewing MySQL Error Logs

To see the error log file of a MySQL server monitored by database agent (under Databases -> Object Browser -> Error Log) , the following conditions must be met: secure_file_priv is either empty or the name of folder containing the error log file. Yo...

Anonymous by Not applicable
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Problem with preparing snaphot for Events Service Backup

Symptoms The command to configure the snapshot for events service fails with the below error: [2017-02-15T13:24:49,558+01:00] Error occurred [Error executing request to event service. Status code: [401]. Exception message: ["The supplied auth informa...

Amit.Jha by AppDynamics Team (Retired)
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How do I receive SMS alerts using HTTP request template?

SMS alerts rely by default on gateways with an email to SMS support. This means that the gateway should be able to send an SMS when an email is sent to <phone-number>@smsgatewayprovider.com.   In case there isn't a supported carrier in your country, ...

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Anonymous by Not applicable
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Monitor Azure App Service Tutorial

This tutorial walks you through the steps to create an App Service in Visual Studio 2015 and add the AppDynamics for Windows Azure NuGet package to it.   Before Starting   To follow along with this tutorial, you need Visual Studio 2015 and an account...

create-project.png create-service.png manage-nuget.png select-appd-4.3.png
Anonymous by Not applicable
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What does the "Time range not supported error" mean?

Symptoms Issue:  Time range not supported error   Diagnosis Log in into the controller database and verify the following properties:   <Controller_Install_Dir>\bin\controller[.sh/.bat] login-dbselect name, value from global_configuration_cluster whe...

Time_Range_Not_Supported.png
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