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Question:   How do I enable debug logging for the Platform Admin tool?   Answer:   Debug logging can be helpful for getting detailed information while troubleshooting any issue; however, as debug logging generates a large amount of logging, it is not enabled by default.   To enable debug logging we need to change the logging configuration in the  PlatformAdminApplication.yml file, located at  <PlatformAdmin Home>/conf/PlatformAdminApplication.yml.    Make the following changes in Platform Admin application file:   logging:   # The default level of all loggers. Can be OFF, ERROR, WARN, INFO, DEBUG, TRACE, or ALL.   level: DEBUG ... View more

Question   Can customers use an alias other than "eum-processor" for the EUM server certificate?   Answer   The EUM processor looks for the alias "eum-processor" in the keystore to locate the server certificate for SSL handshake.   Using any other alias for the server certificate will lead to handshake failure as the processor will not be able to locate the proper certificate.    If the server certificate expires and the issuer issues a new certificate, it should be imported with the same alias name as "eum-processor" and not under a new name.   ... View more

Symptoms The installation of the Events Service does not complete and fails with the following error on the command line:    Events Service installation failed. Task: Copying JRE to the remote host failed on host x.x.x.x with message: Failed to upload file: Failed to create remote path   Diagnosis This issue occurs when the user that is specified in the command used to install the Events Service does not have write permission on the destination host.    When the Events Service tries to copy files, it fails as it is unable to create the directory structure and write the files to the destination path.  Solution Provide the write permission to the user on the destination host for the specified path. Then rerun the installation command for the Events Service using Platform Admin.    Related Links: Install Events Service on Linux Install Events Service on Windows Events Service Requirements Prepare the Events Service Host Install the Platform Admin ... View more

Symptoms  The Analytics Agent startup fails with the following error in the Analytics Agent logs:   [2017-06-02T13:09:47,657+02:00]  [ERROR]  [analytics-agent-sync-thread-0]  [c.a.a.agent.sync.ErrorMessageHelper]  Analytics agent failed to connect to the controller registration endpoint. com.appdynamics.analytics.shared.rest.exceptions.ClientException: Could not execute request to https://<controller host>/rest/analytics/agent/register ... ... Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target   Diagnosis The issue occurs when using a self-signed certificate for the Controller.   The Analytics Agent uses a truststore for the JRE to validate the certificate of the connecting server. The truststore does not have self-signed certificates added to the store by default.   Solution Import the client certificate to the JRE truststore, which is located in the Java directory used by the Analytics Agentby default.   Example: JAVA_HOME/lib/security/cacerts   ... View more

Symptoms First, follow the instructions here: How do I symbolicate mobile crash reports?   The dSYM file has been uploaded and the upload has been verified, but the corresponding crash reports do not get symbolicated.   Diagnosis If the dSYM file is incomplete or does not have the necessary debug information, the EUM Server will not be able to symbolicate the crash reports.   Use the "dwarfdump" command to verify that the dSYM file contains debugging information.    Example of output:   $ dwarfdump  86D24-73RC-2B32-ZY70-ABCXYZ.dSYM ----------------------------------------------------------------------  File: 86D24-73RC-2B32-ZY70-ABCXYZ.dSYM (arm64) ---------------------------------------------------------------------- .debug_info contents: < EMPTY >     Solution Check that the dSYM file is complete and contains the necessary debugging information prior to upload. ... View more