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Problem: Values for EURT show considerable differences between the Pages and Ajax Request view and the Analyze view.    Analysis: By design, the EUM does not include outlier requests. However, the outlier requests are sent to the Events Service. If there are more outlier requests, the EURT in Analyze can get spiked.    Solution: Your outlier threshold is five times the stall threshold. If you do not want to see outliers in the Analyze view, you can add a filter to the displayed results limiting the value to filter out the outlier requests.   ... View more

Question Can we change background color of the analytics widget?   Answer The ability to change the background colour for analytics widget is not present in the Controller UIversion 4.3.x or earlier. However, you can change the color starting 4.4.x under Widget Properties. ... View more

Question Can I change the default path of custom metrics published via API to display them under the analytics metric hierarchy or the mobile metrics hierarchy ?   Answer By default, custom metrics have their own hierarchy for display in the Metric Browser by default. We cannot change this to have them displayed under any other metric hierarchy view.  ... View more

Problem: The Controller is not able to communicate to EUM server over https. We see the error below in the Controller server log: WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=172;_ThreadName=http-listener-2(14);_TimeMillis=1520953028920;_LevelValue=900;|Unable to fetch/update information for EUM account with name: VodafoneUK-a0Q3400000EpfCOEAZ com.appdynamics.eum.rest.client.exception.TransportException: Communication failure with service (https://EUM_HOST_IP:7002/v2/account/eumAccountName/license): javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: No subject alternative names present.|#]   Analysis: Sometimes in Controller configuration for the EUM end point, we provide the IP address and not the domain name. Hence, the certificate is also issued accordingly. For example, if the EUM end point is https://10.10.10.10:7002 then the CN for the certificate will be 10.10.10.10. In such cases, if the certificate is issued without SAN (subject alternative name), then the certificate becomes invalid as it is mandatory to have SAN in case the URL contains the IP address and not the domain name. If the SAN is absent in the certificate, the ssl handshake will fail with the error above.   Solution: If you are using the IP address in the EUM URL, you need to generate the certificate with SAN. Below is the sample keytool command: keytool -certreq -file test.csr -keystore test.jks -alias testAlias -ext SAN=dns:test.example.com   ... View more