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Harish.Kumar · 01-31-2018

Problem Scheduled report mail is not working, and the following error message appears in the server logs. Caused by: java.lang.IllegalStateException: No Identity Entity associated with id Solution The user who had created these reports has bee...

Harish.Kumar · 08-17-2017

NOTE: This article is self-service content for on-premises Controller versions v4.3 and prior. For assistance with subsequent versions of on-premises Controller, please reach out to your AppDynamics representative for further Professional Services....

Harish.Kumar · 07-27-2017

When changing the IP address of a Controller Server, note the following: If there are no references to IP address in the domain.xml file (other than 127.0.0.1) then there is no change needed in this file.Within the /etc/hosts file, if there is IP ...

Harish.Kumar · 07-20-2017

Beginning with AppDynamics version 4.2.x, users can embed images directly into custom dashboards by encoding them as base64 and then using the encoded version as data&colon;image/png;base64,<based64 encoded image> in the image's URL field. Encode ...

Harish.Kumar · 07-05-2017

For users whose Controller is accessed through HTTPS with an Apache proxy, the following error is visible in the browser using developer tools: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><bod...

Harish.Kumar · 09-11-2018

Hello Kadu, Engg. team is working on this issue with top most priority at the moment and shall keep you posted as soon as we have visibility on fixed version. Apologies for the inconvienice due to this. Regards, Harish

Harish.Kumar · 08-16-2018

Hello Jonathan, These steps are for multi-tenant env where admin has to distribute license units through admin.jsp page after dropping the license.lic file at controller installed directory /controller/. You just need to drop license.lic file a...

Harish.Kumar · 07-30-2018

Hello Elena, Thanks for the details. Could you please change config param ignoreReportDataTZ to true in default-config.json file at /controller/reporting_service/reports/config/Restart reporting service and generate report now. This param will bas...

Harish.Kumar · 07-27-2018

Hello Elena, Please confirm whether controller has been installed on linux OR windows env? We have noted an issue with phantomjs source library on windows env while doing timezone conversion for reports. Thanks, Harish

Harish.Kumar · 07-27-2018

Sayad, Please open your license.lic file whether it has been associated with mac address of controller server. If yes, then you will not be able to use this license.lic file on different server. Thanks, Harish

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