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Use this technical support tool to collect information for troubleshooting Support Report is a technical support tool AppDynamics customers and Support Engineers can use to collect and archive the information needed to correctly identify technical is...
How do I troubleshoot when I can’t access the Enterprise Console user interface? This article outlines the initial troubleshooting steps to take when you can’t access your Enterprise Console's user interface. Table of Contents Troubleshooting ste...
What are AppDynamics’ help options, when should I use them, and how can I find them? AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you. TABLE OF CONTENTS SELF-HELP IN-PE...
What do I need to know about submitting a Support ticket? Contents Where can I find answers before submitting a Support ticket?How do I submit a Support ticket?What are some tips for creating a Support ticket?Who can submit a ticket?Why am I receiv...
I want to view or change my product notifications. Where do I go? You can manage product notifications you receive in the Accounts Management Portal. Table of Contents Getting to my product notificationsAdditional Resources Getting to my produ...
If you encounter a product-related issue, visit our Product Announcements and Alerts Page to see if we already have Support or Security Advisory in place for it. Click on the advisory name to see the following details: SummaryAffected SoftwareWorkar...
Follow the five steps below to upload requested files to the AppDynamic drop zone for your Zendesk help ticket. The drop zone is designed to handle uploads of files exceeding the 20 MB limit of the support system. It provides a web-based (HTTPS-secu...
Your ticket will close after 14 U.S. PST business days. We will reach out to you during that time period to see if you are still encountering issues and need assistance. How do I create a follow-up ticket if my ticket was closed? Open your clos...
When I can’t sign in to the AppDynamics Support portal, what are the steps to resetting my password? If you're having trouble signing in to AppDynamics Support portal and need to reset your password: Navigate to the Sign-in page at https://login...
1. To receive an email notification when a member of your organization issues a new support request, first log in to your AppDynamics account. 2. Visit the support page at help.appdynamics.com and click on "Support Portal" link as shown below: 3. ...
Where can I view my SaaS service status, and what related information can I expect to find? Table of Contents Where can I view my SaaS Service Status?What information can I see on the SaaS Service Status?Why do I see an access denied message when I ...
What are the steps to enabling DEBUG mode for logging? Updated on 7/26/18 Most AppDynamics app agents use INFO level logging by default. Sometimes, it is useful to collect logs with DEBUG level logging—for example: when confirming life cycle phases...
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