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Knowledge Base Articles

A guide to AppDynamics help resources

What are AppDynamics’ help options, when should I use them, and how can I find them? AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you. TABLE OF CONTENTS SELF-HELP IN-PE...

How do I submit a Support ticket? An FAQ

What do I need to know about submitting a Support ticket?   Contents Where can I find answers before submitting a Support ticket?How do I submit a Support ticket?What are some tips for creating a Support ticket?Who can submit a ticket?Why am I receiv...

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How can I manage my AppDynamics product notifications?

I want to view or change my product notifications. Where do I go?   You can manage product notifications you receive in the Accounts Management Portal.   Table of Contents Getting to my product notificationsAdditional Resources   Getting to my produ...

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Akash.Malad by AppDynamics Team (Retired)
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Where can I find Support and Security Advisories?

If you encounter a product-related issue, visit our Product Announcements and Alerts Page to see if we already have Support or Security Advisory in place for it. Click on the advisory name to see the following details: SummaryAffected SoftwareWorkar...

What happens if I don’t respond to my support ticket?

Your ticket will close after 14 U.S. PST business days. We will reach out to you during that time period to see if you are still encountering issues and need assistance.     How do I create a follow-up ticket if my ticket was closed? Open your clos...

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How do I reset my AppDynamics support portal password?

When I can’t sign in to the AppDynamics Support portal, what are the steps to resetting my password?   If you're having trouble signing in to AppDynamics Support portal and need to reset your password:   Navigate to the Sign-in page at https://login...

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Erin by AppDynamics Team (Retired)
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Where can I view my SaaS Service Status?

Where can I view my SaaS service status, and what related information can I expect to find? Table of Contents Where can I view my SaaS Service Status?What information can I see on the SaaS Service Status?Why do I see an access denied message when I ...

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csouza by AppDynamics Team (Retired)
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How do I enable DEBUG level logging?

What are the steps to enabling DEBUG mode for logging? Updated on 7/26/18   Most AppDynamics app agents use INFO level logging by default. Sometimes, it is useful to collect logs with DEBUG level logging—for example: when confirming life cycle phases...

pclark by AppDynamics Team (Retired)
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