Knowledge Base

cancel
Showing results for 
Search instead for 
Did you mean: 

A guide to AppDynamics help resources

What are AppDynamics’ help options, when should I use them, and how can I find them?

 

AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you.

 

Table of Contents (in-article section links)

Self
Help

In-person Help

Professional Services

Documentation    
AppDynamics Community:
Discussion Forums, Knowledge Base, Idea Exchange
   
Support Portal    
Call-a-Consultant    
AppDynamics University  
Downloads    
License Entitlements and Restrictions    
New product features and release announcements    
AppDynamics Resources
   
AppDynamics Trust Center
   

 


 

Documentation

Search Documentation or browse by product area to get an overview of the Product. New to AppDynamics? Check out topics under Getting Started.

Table of Contents


AppDynamics Community

Get involved in any area of the Community:

 

AppDynamics Community 

Discussion Forums

Engage in a  peer-to-peer discussion area where you can 

  • Find accepted solutions
  • Get guidance offered by Community members 
  • Ask questions of the Community

You can also share what you have learned to enhance discussion in the community. 

Knowledge Base

Leverage this collection of expert-written articles meant to give practitioners a deeper dive into specific topics. Here you will find best practices, troubleshooting help, tips, upgrade checklists, and more.  Help improve article quality by asking clarifying questions and contributing your own experiences.

 

Idea Exchange

AppDynamics customers can vote, submit, and discuss product enhancements, features, and capabilities in the Idea Exchange. Learn more about the process in the Idea Exchange Submission Guidelines article.

 

NOTE: The Idea Exchange is exclusively available to customers when logged into the Community. It is not available for trial and “Lite” users.

Table of Contents


 

Support Portal

File a support ticket, manage requests, or report an issue specific to your environment. Contact Support for urgent requests. For more details, see How do I submit a Support Ticket?

 

Go to the Accounts Overview page in your profile to see your Support Agreement and for a link to our Support Portal.

NOTE: Support Portal access is limited to Company Admins, please check with your AppD rep if you require access or have questions.

Table of Contents


 

Call-a-Consultant

Connect with a live expert. Need 1:1 advice on how to use AppDynamics products? Customers can set up a half-hour meeting with one of our expert technical consultants.

 

Possible topics include:

  • Installation and configuration
  • Custom Dashboards
  • Best APM practices
  • End User Monitoring (EUM)
  • Business performance monitoring products

Table of Contents


 

AppDynamics University

Explore a variety of educational tools to help you successfully configure, manage, and monitor applications with AppDynamics, whether you’re looking for self-paced or instructor-led options.  

 

Start by signing in with your AppDynamics credentials to Standard University, available to all customers.

 

Learn more about the University program, AppDynamics certifications, and private training opportunities at https://learn.appdynamics.com

 Table of Contents


 

Downloads

Access and download binary right from your Accounts profile, using the link in the left navigation bar.

Table of Contents


 

License Entitlements and Restrictions

Contact your AppDynamics Account Manager with Licensing-related queries.

Table of Contents


 

New product features and release announcements

See Product and Release Announcements for information, including:

  • Product Announcements
  • Security Advisories
  • Support Advisories
  • End of Support Notices
  • End of Life Notices


In Community, our Monthly Product Update series reviews new features, Heads-Up, Beta programs, and more. You can subscribe to receive updates for new Monthly Product Updates by clicking the kebab menu to the right of the "Latest Articles" heading.

Table of Contents


 

AppDynamics Resources

Find AppDynamics-produced and written resources, such as:

  • analyst reports
  • case studies
  • datasheets
  • eBooks
  • videos
  • webinars
  • white papers, and more 

Table of Contents


 

AppDynamics Trust Center

In the Trust Center, learn about security foundations and features of AppDynamics solutions under topics like:

  • Architectural and technical controls
  • Continuous monitoring
  • Incident response
  • Secure Development Lifecycle
  • Security Automation
  • Vulnerability Management
  • Testing and Verification

Table of Contents

Version history
Revision #:
13 of 13
Last update:
‎01-15-2021 05:53 PM
Updated by:
 
Labels (2)


Found this article helpful? Click the Thumbs Up button.
Have an additional comment? Post it below.