What are AppDynamics’ help options, when should I use them, and how can I find them?
AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you.
Documentation
Search Documentation or browse by product area to get an overview of the Product. New to AppDynamics? Check out topics under Getting Started.
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AppDynamics Community
Get involved in any area of the Community:
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Engage in a peer-to-peer discussion area where you can
- Find accepted solutions
- Get guidance offered by Community members
- Ask questions of the Community
You can also share what you have learned to enhance discussion in the community.
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Leverage this collection of expert-written articles meant to give practitioners a deeper dive into specific topics. Here you will find best practices, troubleshooting help, tips, upgrade checklists, and more. Help improve article quality by asking clarifying questions and contributing your own experiences.
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AppDynamics customers can vote, submit, and discuss product enhancements, features, and capabilities in the Idea Exchange. Learn more about the process in the Idea Exchange Submission Guidelines article.
NOTE: The Idea Exchange is exclusively available to customers when logged into the Community. It is not available for trial and “Lite” users.
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Support Portal
File a support ticket, manage requests, or report an issue specific to your environment. Contact Support for urgent requests. For more details, see How do I submit a Support Ticket?
Go to the Accounts Overview page in your profile to see your Support Agreement and for a link to our Support Portal.
NOTE: Support Portal access is limited to Company Admins, please check with your AppD rep if you require access or have questions.
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Call-a-Consultant
Connect with a live expert. Need 1:1 advice on how to use AppDynamics products? Customers can set up a half-hour meeting with one of our expert technical consultants.
Possible topics include:
- Installation and configuration
- Custom Dashboards
- Best APM practices
- End User Monitoring (EUM)
- Business performance monitoring products
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AppDynamics University
Explore a variety of educational tools to help you successfully configure, manage, and monitor applications with AppDynamics, whether you’re looking for self-paced or instructor-led options.
Start by signing in with your AppDynamics credentials to Standard University, available to all customers.
Learn more about the University program, AppDynamics certifications, and private training opportunities at https://learn.appdynamics.com.
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Downloads
Access and download binary right from your Accounts profile, using the link in the left navigation bar.
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License Entitlements and Restrictions
Contact your AppDynamics Account Manager with Licensing-related queries.
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New product features and release announcements
See Product and Release Announcements for information, including:
- Product Announcements
- Security Advisories
- Support Advisories
- End of Support Notices
- End of Life Notices
In Community, our Monthly Product Update series reviews new features, Heads-Up, Beta programs, and more. You can subscribe to receive updates for new Monthly Product Updates by clicking the kebab menu to the right of the "Latest Articles" heading.
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AppDynamics Resources
Find AppDynamics-produced and written resources, such as:
- analyst reports
- case studies
- datasheets
- eBooks
- videos
- webinars
- white papers, and more
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AppDynamics Trust Center
In the Trust Center, learn about security foundations and features of AppDynamics solutions under topics like:
- Architectural and technical controls
- Continuous monitoring
- Incident response
- Secure Development Lifecycle
- Security Automation
- Vulnerability Management
- Testing and Verification
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