What are AppDynamics’ help options, when should I use them, and how can I find them?
AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you.
Also, see Additional Resources
Call-a-Consultant
Need 1:1 advice on how to use AppDynamics products? AppDynamics customers can set up a meeting with experts in our Remote Delivery Center. Call-a-consultant meetings are limited to 30 minutes, though there is no limit to the number of meetings a customer can request.
Possible topics might be:
- Installation and configuration
- Custom Dashboards
- Best APM practices
- End User Monitoring (EUM)
- Business performance monitoring products
Though this service, our customers can have ready access to a technical consultant to help answer quick questions or receive guidance on technical configuration related to AppDynamics.
The service has a follow-the-sun model of work-day coverage, with consultants in AMER, EMEA, and APAC time zones. Based on the requestor's time zone, the meeting will be routed to a consultant who is ready to assist. Email your request to the the RDC to connect with a live expert .
Table of Contents
AppDynamics
AppDynamics University
Explore a variety of educational tools to help you successfully configure, manage, and monitor applications with AppDynamics, whether you’re looking for self-paced or instructor-led options.
Start by signing in with your AppDynamics credentials to Standard University, available to all customers.
Learn more about the University program, AppDynamics certifications, and private training opportunities at AppDynamics University.
Table of Contents
Documentation Portal
Search the Documentation Portal — or browse by product area—to get an overview of the product. New to AppDynamics? Check out topics under Getting Started.
Table of Contents
AppDynamics Community
Get involved in any area of our Community!
Discussion Forums | Engage in a peer-to-peer discussion area where you can
- Find accepted solutions
- Get guidance offered by Community members
- Ask questions of the Community
You can also share what you have learned to enhance discussion in the community.
Knowledge Base | Leverage this collection of expert-written articles meant to give practitioners a deeper dive into specific topics. Here you will find best practices, troubleshooting help, tips, upgrade checklists, and more. Help improve article quality by asking clarifying questions and contributing your own experiences.
Idea Exchange | AppDynamics customers can vote, submit, and discuss product enhancements, features, and capabilities in the Idea Exchange. Learn more about the process in the Idea Exchange Submission Guidelines article.
NOTE | The Idea Exchange is exclusively available to customers when logged into the Community. It is not available for trial and “Lite” users.
Table of Contents
New product features and release announcements
See Product and Release Announcements for information, including:
- Product Announcements
- Security Advisories
- Support Advisories
- End of Support Notices
- End of Life Notices
In Community, our Monthly Product Update series reviews new features, Heads-Up, Beta programs, and more. You can subscribe to receive updates for new editions to the series by clicking the 3-dot menu to the right of the "Latest Articles" heading.
Table of Contents
AppDynamics Trust Center
In the Trust Center, learn about security foundations and features of AppDynamics solutions under topics like:
- Architectural and technical controls
- Continuous monitoring
- Incident response
- Secure Development Lifecycle
- Security Automation
- Vulnerability Management
- Testing and Verification
Table of Contents
Downloads
Access and download binary right from your Accounts profile, using the link in the left navigation bar.
Table of Contents
AppDynamics Resources
Find AppDynamics-produced and written resources, such as:
- analyst reports
- case studies
- datasheets
- eBooks
- videos
- webinars
- white papers, and more
Table of Contents
License Entitlements and Restrictions
Contact your AppDynamics Account Manager with licensing-related questions.
Table of Contents
Support Portal
File a support ticket, manage requests, or report an issue specific to your environment. Contact Support for urgent requests. For more details, see How do I submit a Support Ticket?
Go to the Accounts Overview page in your profile to see your Support Agreement and for a link to our Support Portal.
NOTE | Support Portal access is limited to Company Admins. Please check with your AppD rep if you require access or have questions.
Table of Contents
Additional Resources
