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Jakub.Gościej
AppDynamics Team

What are AppDynamics’ help options, when should I use them, and how can I find them?

AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you.

TABLE OF CONTENTS
SELF-HELP
IN-PERSON HELP
PROFESSIONAL SERVICES

Call a consultant

 

 


AppDynamics learning in Cisco U

 

Documentation Portal 

 

 

AppDynamics Community:
Forums, Knowledge Base, Idea Exchange 

 

 

New product features and release announcements

 

 

AppDynamics Trust Center

 

 

Downloads

 

 

AppDynamics Resources

 

 

License Entitlements and Restrictions

 

 

Support Portal

 

 

Also, see Additional Resources


 

Call-a-Consultant 

Need 1:1 advice on how to use AppDynamics products? AppDynamics customers can set up a meeting with experts in our Remote Delivery Center. Call-a-consultant meetings are limited to 30 minutes, though there is no limit to the number of meetings a customer can request.

Possible topics might be:

  • Installation and configuration
  • Custom Dashboards
  • Best APM practices
  • End User Monitoring (EUM)
  • Business performance monitoring products

Though this service, our customers can have ready access to a technical consultant to help answer quick questions or receive guidance on technical configuration related to AppDynamics.

The service has a follow-the-sun model of work-day coverage, with consultants in AMER, EMEA, and APAC time zones. Based on the requestor's time zone, the meeting will be routed to a consultant who is ready to assist. Email your request to the the RDC to connect with a live expert .

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AppDynamics

AppDynamics learning in Cisco U

Explore a variety of self-paced and instructor-led educational tools to help you successfully configure, manage, and monitor applications with AppDynamics.   

Cisco’s learning platform, Cisco U.,offers tech learning in an engaging experience designed around your needs. You’ll find personal guidance, a catalog of Cisco and Cisco-adjacent training, including AppDynamics product training, and a global community for discussion and support. 
 
Learn more about what Cisco U. has to offer

Start accessing AppDynamics learning and more by registering for a free Cisco U. account. 

 

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Documentation Portal

Search the Documentation Portal — or browse by product area—to get an overview of the product.

New to AppDynamics? Check out these pages: 

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AppDynamics Community

Get involved in any area of our Community!

Discussion Forums | Engage in a  peer-to-peer discussion area where you can 

      • Find accepted solutions
      • Get guidance offered by Community members 
      • Ask questions of the Community

You can also share what you have learned to enhance discussion in the community. 

Knowledge Base | Leverage this collection of expert-written articles meant to give practitioners a deeper dive into specific topics. Here you will find best practices, troubleshooting help, tips, upgrade checklists, and more.  Help improve article quality by asking clarifying questions and contributing your own experiences.

Idea Exchange | AppDynamics customers can vote, submit, and discuss product enhancements, features, and capabilities in the Idea Exchange. Learn more about the process in the Idea Exchange Submission Guidelines article.

NOTE | The Idea Exchange is exclusively available to customers when logged into the Community. It is not available for trial and “Lite” users.

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New product features and release announcements

See Product Announcements and Alerts for information, including: 

In Community, our Monthly Product Update series reviews new features, Heads-Up, Beta programs, and more. You can subscribe to receive updates for new editions to the series by clicking the 3-dot menu to the right of the "Latest Articles" heading.

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AppDynamics Trust Center

In the Trust Center, learn about security foundations and features of AppDynamics solutions under topics like:

  • Architectural and technical controls
  • Continuous monitoring
  • Incident response
  • Secure Development Lifecycle
  • Security Automation
  • Vulnerability Management
  • Testing and Verification

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Downloads

Access and download binary right from your Accounts profile, using the link in the left navigation bar.

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AppDynamics Resources

Find AppDynamics-produced and written resources, such as:

  • analyst reports
  • case studies
  • datasheets
  • eBooks
  • videos
  • webinars
  • white papers, and more 

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License Entitlements and Restrictions

Contact your AppDynamics Account Manager with licensing-related questions.

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Support Portal

File a support ticket, manage requests, or report an issue specific to your environment. Contact Support for urgent requests. For more details, see How do I submit a Support Ticket?

Go to the Accounts Overview page in your profile to see your Support Agreement and for a link to our Support Portal.

NOTE | Support Portal access is limited to Company Admins. Please check with your AppD rep if you require access or have questions.

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Additional Resources

Comments
Claudia.Landivar
AppDynamics Team (Retired)

Have you experienced an error accessing the Call a consultant team from the "Connect with a live expert link" in this article? The URL error has been corrected.

Don't hesitate to let us know here if you run into similar issues, or have other questions.

Claudia Landivar
Community Manager & Editor

Claudia.Landivar
AppDynamics Team (Retired)

If you're looking for resources about using the platform this Community is built on, check out the Welcome Center, new as of January 2023. You'll find how-to articles, as well as a space to raise and discuss topics related to using the platform's features to best serve what you need from the AppDynamics Community.

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