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  Welcome to our Community Spotlight series!  In this edition,  Gaurav Gupta , of John Deere Financial, shares his career trajectory, knowledge sharing inspirations, and more.    — Claudia   Table of Contents A day in the life of Gaurav.Gupta Why participate in Community? How do you use AppDynamics in your role? Keeping up with Technology Trends Inspiration & Insights   Gaurav Gupta, Engineering Manager, John Deere Financial   A day in the life of Gaurav.Gupta Can you give us a picture of “a day in the life”? What do you do at your job? I am an Engineering Manager, responsible for Monitoring (creating Alerts), Operations (handling Alerts), and managing the India unit. My day is divided into three major blocks: taking care of the India monitoring team  taking care of day-to-day admin activities for the India unit and stakeholders  interacting with my Global operation team.    Typically, my role is to develop a technical roadmap, provide technical coaching/guidance for my product, and empower other product teams.   How did you get involved with this work? I started my career as an Oracle DBA and Unix system admin. During that time, I developed several shell scripts to monitor the health of my databases and servers. Later on, I moved to project, program, portfolio, and delivery management. In early 2017, I moved to a role to define and implement operation and monitoring practices/solutions into my entire domain, which has a presence in around 11 countries.   What has fed your interest in your work? Instant gratification! – You can see results immediately and have the ability to quickly solve people's problems to create a WOW factor. The entire APM suite brings a lot of business value and is useful for various roles like Product Owner, Engineering Manager, Developers, Tester, etc.   Why participate in Community? What first brought you to the AppD community? While preparing for AppDynamics Performance Analyst Certification, I was trying various new features and capabilities. I got stuck on one of the new reporting features and I sought out help in the Community at that time. I was amazed to see the speed of response and resolution.   Can you tell us about a positive experience you’ve had with the community? The incident above gave me the idea to set up a similar type of forum in my organization. Immediately after it, I set up a Community of Practice in my organization to share best practices, learning with others, and currently, we have more than 150 people in that group.   How do you use AppD in your role? AppD is our main monitoring solution. We have explored and implemented all its features to provide complete visibility to the product team. We helped the team in learning and implementing AppD solutions for their various products.   What are your top 2 AppDynamics hot tips? People see it and then believe it . Use this to initiate a showcase engagement with AppD Professional Services so you can demonstrate all the features of one mission-critical application to your key stakeholders and leadership. This will help you to accelerate the adoption of monitoring.    My second recommendation is to leverage your investment . In my organization, we have a license for the majority of (AppDynamics) features— however, we have not implemented most of them. Try out all those features, and work with your business partners to identify and address their business problems using them.    For example, we implemented Log Analytic to provide a single platform for our product team to refer to multiple logs. This has helped reduce their resolution time from 15 minutes to less than a minute.   How do you use AppD day-to-day? We have developed many use cases. EUM Implementation has helped the Global (different time zone) team to provide very efficient support without interacting with end-users as they can regenerate the customer journey.    We have also implemented self-healing to resolve incidents automatically. This has helped us not only in reducing MTTR but also in reducing support efforts.   Keeping up with technology trends What’s your best way of keeping up with industry news? Webinars, conferences, Gartner Reports and Linkedin are my major sources for up-to-date information.   What have you learned in the past year that you wish you had known when you started your career? Digital Transformation has helped me start focusing more on values: why instead of what/how. This has helped me tremendously in my personal and professional life as I was able to better prioritize my work and time.   Life After Hours What are some of your favorite things to experience outside of work? I have three daughters, Pakhi, Lavanya, and Aradhya, and I love to play and travel with them.   How—or where—do you find inspiration? I have read a book named “Goals” by Brian Tracy. The main objective of this book is “How to Get Everything You Want — Faster Than You Ever Thought Possible” . Whenever I feel down, I refer to this book and come up with a new action plan to remotivate myself.    Is there anyone you’d like to shout out or elevate? I would like to thank my wife Deepti, mentors Sudhakar and Manish, leadership (especially Phil and Tom), and my current and past team members for providing their full support and encouragement.   Insights to Share What advice would you give someone who is up and coming in your field of work? Growth Mindset : Please try to explore new features, and focus on resolving more and more business problems. ... View more

Watch this page for updates  — click the 3-dot menu upper right, then subscribe Want to receive all monthly Product Updates? Click to subscribe to the series   Table of Contents Overview Feature Enhancements Heads Up - What Else You Should Know Beta Programs Resolved Issues Get Started Ask a Question   Overview In April, we released the 21.4.0 Controller and Enterprise Console as well as key product enhancements and agent updates. We also resolved a series of issues associated with the previous release. To Table of Contents  |  To Resource List   What highlights should I know about? These release highlights include the newest features and capabilities this month, at a glance. In the grid below, we’ve flagged who within your organization may be most interested or impacted for each enhancement.    Category Enhancement  User and Performance Analyst Admin and Implementer Developer Fullstack Observability ThousandEyes Integration ✓ ✓   Experience Journey Mapping Enhancement ✓   ✓ Database Visibility Enhancement  ✓     Agent Updates IBM Integration Bus Agent ✓ ✓   React Native Agent ✓ ✓   Java Agent ✓ ✓   Database Agent ✓ ✓   Machine Agent ✓ ✓   System Administration Updates Updated user creations and password policies   ✓     Full-Stack Observability ThousandEyes Internet and Cloud Intelligence in AppDynamics Dash Studio will be available May 3rd providing native correlation of network and internet performance metrics alongside application performance data. This helps streamline troubleshooting network and application issues for more proactive and faster root cause isolation and resolution. See how to enable the integration in a few easy steps. (Release May 3rd, 2021) In our continued efforts to help you better understand your application’s digital experience,  we have enhanced Experience Journey Maps, allowing you to create custom views to filter specified user journeys and filter by custom user data . (Released April 25th , 2021) Our enhanced database visibility allows you to monitor the MS SQL cluster instances . Additionally,  you can now use the Kerberos authentication for the IBM DB2 and Oracle Collectors . (Released April 5th , 2021) To Table of Contents  |  To Resource List Agent Updates The new IBM Integration Bus Agent adds capabilities that allow you to correlate business transactions passing through an IIB application. Additionally, we have introduced Flow Visibility capabilities that capture the time spent on each message flow and any exit calls made from the message flow (Released April 5th , 2021) The latest version of the React Native Agent includes an API to manually track custom HTTP requests . (Released April 5th , 2021) The new Java Agent adds entry and exit support for Vert.x 4.0 and WSO2 API Microgateway, along with support for JDK16. See out Java Supported Environments documentation for more details. Additionally, we have introduced a capability that allows you to rediscover MBean servers periodically using a node property . (Released April 20th , 2021) The latest Database Agent allows you to view costly operations, along with warnings, in execution plans . Additionally, we now surface Cassandra metrics including Dropped Mutations, Max Partition Size, Messaging Latency, Read Failures, Repair Age Percentage, and Write Failures. (Released April 21st , 2021) The new Machine Agent has updated Java 8 Azul to build version 8.52 and Java 11 Azul to build version 11.45. Additionally, we now support diskstats output for Linux kernel versions >= 4.18, and have upgraded the following third-party libraries. (Released April 22nd , 2021) dropwizard: 2.0.20 guava: 30.0-jre Fabric8 Kubernetes: 4.13.2 jackson-core: 2.12.0 jackson-databind: 2.12.0 jetty-server to 9.4.39.20210325 Log4j2: 2.14.1 The latest .NET Agent now supports mutual authentication (mTLS ) for Windows Agent for both .NET Full Framework and .NET Core applications. (Released April 28th , 2021)   To Table of Contents   |  To Resource List System Admin Updates We released an enhancement that improves how administrators create users, as well as updates to our password policies. These changes are meant to improve security while laying the groundwork for new capabilities that will be rolled out in the near future. Check out the Changes to User Creation and Password Policy FAQ for details.  (Staged release started February 22 , 2021)   To view all technical documentation associated with this month’s releases, please visit Product Announcements, Alerts, and Hot Fixes in our documentation portal .   To Table of Contents  |  To Resource List   Heads up - What else you should know  Now live! The Zendesk form used to open Support Engineering tickets has been revised with a new, more intuitive sequence. Geared toward your ease of use, the new form makes the process of opening tickets simpler. See the announcement post: Now Live! AppDynamics Support ticket simplified, get the details. (May 3, 2021) Check out our new Kudos to you blog series, where we’ll celebrate Community. Our first installment calls out the new content, accepted solutions, and helpful participation from January through March.    Premium University and 12-User Education Subscribers: we’ve got a new instructor-led course for you! Are you looking to gain hands-on experience implementing, validating, and troubleshooting custom correlation?  Check out the full course description and enroll in an upcoming session for Pro Series: Custom Correlations today. We invite you to our Share a tip space , where the AppD community can exchange peer-to-peer advice. Find those small adjustments that make a big difference, and add your own insights too. Have a great product idea? Contribute to the AppDynamics Community Idea Exchange . You will be able to submit your ideas, as well as vote on or discuss ideas from other community members. To participate, sign in to the community and look for the Idea Exchange button in the top navigation. See Idea Exchange Guidelines for more details. We hope to see you there, adding your stamp to our next steps. To Table of Contents   |  To Resource List   Share your feedback! Participate in a Beta today We’re currently running the following Beta program and looking for your feedback: Submit feedback on the Dash Studio through the in-product feedback button, or in Community here .   To Table of Contents  |  To Resource List   Resolved Issues The following key issues were resolved this month. To see a complete listing of this month's resolved issues, see  Resolved and Known Issues heading on the Release Notes page .   BtServiceImpl.getAllNonExcludedBtsWithMetrics are extremely slow (~1min response time) (SVCMON-1277) Subsequent Incremental/Final replications can delete huge data in secondary - increasing the downtime (ECONSOLE-6436)   To Table of Contents  |  To Resource List   Get Started PLEASE NOTE: customers are advised to check backward compatibility in the Agent and Controller Compatibility documentation .    Download Essential Components (Agents, Enterprise Console, Controller (on-prem),  Events Service, EUM Components) Download Additional Components (SDKs, Plugins, etc.) How do I get started upgrading my AppDynamics components for any release? Product Announcements, Alerts, and Hot Fixes Extensions AppDynamics is switching to calendar versioning, Why? License Entitlements and Restrictions Can’t find what you’re looking for? Need more assistance? Ask a question in the Latest Release forum. To Table of Contents ... View more

Heads up! AppDynamics Support has updated the Zendesk form used to open Support Engineering tickets.  Subscribe to this post to be notified when changes are live. Click the 3-dot menu upper right, then subscribe Comment below if you have questions.  LIVE! May 3, 2021 AppDynamics Support made a new Zendesk ticket request form available to customers.    Table of Contents Overview — What you need to know Step-by-step walkthrough of the updates Additional resources   Overview – What you need to know Expect ease-of-use changes to include: A more intuitive sequence in the fields you are required to complete Elimination of out-of-date and now obsolete fields Here's a preview of the updated form: You'll notice in the screenshot all the new changes.  Table of Contents   Step-by-step walkthrough of the updates and new sequence Go to www.appdynamics.com/support and click Support Portal. Sign in with your AppDynamics username and password.

 Open the ticket entry form by clicking the Create New Request tab under My Activities . The Submit a request form will open. Find AppDynamics' Zendesk Support request form at Home > Submit a request Choose your ticket priority from the drop-down: Low, Normal, High, or Urgent. [Support request form] Each priority in the drop-down shows a tooltip description Hover over the info button for definitions of each priority level. [Support request form] Hover over the information button for a summary of priority descriptions From the drop-down, you will select the general AppDynamics application area where you are experiencing a problem. [Support request form] Choose the AppDynamics product area where you're experiencing an issue Click and select the type of problem you're experiencing from the drop-down. [Support request form] From the drop-down, choose the kind of issue you're experiencing If relevant to your issue, select your Controller version from the drop-down. [Support request form] OPTIONAL - If applicable, indicate your Controller version Under Subject, type a concise and meaningful description of your issue. Describe your issue, including the details of your request. Don't forget to include contextual information like technical and impacts, reproduction steps, and what you have already attempted. See What are some tips for creating a Support ticket section under the How do I submit a Support ticket FAQ for a detailed discussion. You can hover over the information icon to learn more. [Support request form] Add emails for people you want to be notified, as well as supporting documents Need to include others in ticket-oriented conversations? Add their email addresses in the cc field. Finally, browse or drag relevant screenshots, documents, and logs into the Attachments box. When complete, click the Submit button. [Support request form] Finish by adding emails of those you want notified of progress, and upload supporting documentation before you click the Submit button Table of Contents   Additional Resources To learn much more about preparing and submitting your help request, see the Knowledge Base article, How do I submit a support ticket FAQ.   Contributors: Bharath.M, Javed.Maqsood Table of Contents ... View more

The integrated AppDynamics Dash Studio dashboard displays correlated AppDynamics data and ThousandEyes metrics AppDynamics has widened Dash Studio's scope of observability with native integration of ThousandEyes Internet and Cloud Intelligence .    Teams now have an expanded view to the internet, third-party networks, cloud services, and APIs. They can: Visualize end user, application, hybrid cloud and internet performance data in one place Gain deeper insights by one-click cross-launch of ThousandEyes from Dash Studio Gain more efficient collaboration for AppOps and NetOps teams   Read our blog article  AppDynamics and ThousandEyes Extend Complete Visibility and Collaboration Across Your Entire Application Ecosystem to learn about how this will change how you can:   Isolate network issues with application-side evidence Triage with application and business context from the network side Visualize comprehensive data without a complex setup process Leverage real-world end-to-end application and network monitoring ... View more

Watch this page for updates  — click the 3-dot menu upper right, then subscribe Want to receive all monthly Product Updates? Click to subscribe to the series   Table of Contents Overview Feature Enhancements Heads Up - What Else You Should Know Beta Programs Resolved Issues Get Started Ask a Question   Overview In March, we had no Controller and Enterprise Console release but did have several key product enhancements and agent updates. We also resolved a series of issues associated with the previous release.   What highlights should I know about? These release highlights include the newest features and capabilities this month, at a glance. In the grid below, we’ve flagged who within your organization may be most interested or impacted for each enhancement.    Category Enhancement  User and Performance Analyst Admin and Implementer Developer AIOps Platform Cisco Secure Application ✓     Agent Updates Java Agent ✓ ✓   Cluster Agent ✓ ✓   .NET  Agent ✓ ✓   C/C++ SDK ✓ ✓ ✓ System Administration Updates Updated user creations and password policies   ✓     AIOps Platform AppDynamics with Cisco Secure Application:  Protect your business-critical applications at runtime by using AppDynamics with Cisco Secure Application. Built-in collaboration with Cisco Security, Secure Application drastically simplifies vulnerability management and protects against attacks and threats in real-time. Cisco Secure Application correlates performance and security data to enable App and Security teams to minimize risk and maintain peak performance. Cisco Secure Application is generally available globally. Learn more about Cisco Secure Application in the Application Security Monitoring documentation. (Released March 30, 2021 )   Agent Updates Java Agent: We've added entry and exit support for Micronaut 2.0 and entry support for WSO2 API Microgateway.  See the  Java Supported Environments documentation .  (Released March 23, 2021) Cluster Agent: Now included support for infrastructure visibility, for more information see the  Install Infrastructure Visibility with the Cluster Agent Operator documentation.   (Released March 26, 2021) .NET: Supports async exit calls over HTTP to WCF services for .NET Agents for Windows running on versions of .NET core 3.1 or higher.  Additionally, the .NET Agent has new instrumentation options for ASP.NET Core . (Released March 29, 2021) C/C++ SDK: You can enable SSL access to the Analytics Agent and can enable EUM to force a snapshot that contains callgraphs for any given business transaction. Learn more in the C/C++ SDK documentation .  (Released March 31, 2021)   System Administration Updates We released an enhancement that improves how administrators create users, as well as updates to our password policies. These changes are meant to improve security while laying the groundwork for new capabilities that will be rolled out in the near future. Check out the Changes to User Creation and Password Policy FAQ for details.  (Staged release started February 22 , 2021)   To view all technical documentation associated with this month’s releases, please visit Product Announcements, Alerts, and Hot Fixes in our documentation portal .   Heads up - What else you should know  On March 30th at Cisco Live , we announced ThousandEyes Internet and Cloud Intelligence in AppDynamics Dash Studio . This native integration of network and internet performance metrics from ThousandEyes into AppDynamics Dash Studio, our next-generation dashboarding experience, enables IT teams to: Visualize end user, application, hybrid cloud and internet performance data in one place Cross-launch ThousandEyes seamlessly with a single click and gain deeper insights Promote collaboration between AppOps and NetOps teams to improve efficiency ThousandEyes Intelligence in AppDynamics Dash Studio will be generally available in April 2021. Learn more about the integration here .   Premium University and 12-User Education Subscribers: we’ve got a new instructor-led course for you! Are you looking to gain hands-on experience implementing, validating, and troubleshooting custom correlation?  Check out the full course description and enroll in an upcoming session for Pro Series: Custom Correlations today. We invite you to our Share a tip space , where the AppD community can exchange peer-to-peer advice. Find those small adjustments that make a big difference, and add your own insights too.  We’ve updated and refreshed our upgrade checklists— a helpful review prior to an upgrade. Please check out the main article, How do I get started with upgrading my AppDynamics components for any release?  It contains links to the whole series. Have a great product idea? Contribute to the AppDynamics Community Idea Exchange. You'll be able to submit your ideas, as well as vote on or discuss ideas from other community members. To participate, sign in to the community and look for the Idea Exchange button in the top navigation. See Idea Exchange Guidelines for more details. We hope to see you there, adding your stamp to our next steps.   Share your feedback! Participate in a Beta today We’re currently running two Beta programs and looking for your feedback:   Sign up for our Mobile App Beta program . We’re redesigning the AppDynamics Mobile App to provide users 24/7 access to powerful performance insights, on-the-go. Submit feedback on the Dash Studio Preview through the in-product feedback button, or in Community here .   Resolved Issues The following key issue was resolved this month. To see a complete listing of this month's resolved issues, see  Resolved and Known Issues heading on the Release Notes page .   Updated appdynamics-lambda-trace package dependencies. (SRVLESS-1537)   Get Started PLEASE NOTE: customers are advised to check backward compatibility in the Agent and Controller Compatibility documentation .    Download Essential Components (Agents, Enterprise Console, Controller (on-prem),  Events Service, EUM Components) Download Additional Components (SDKs, Plugins, etc.) How do I get started upgrading my AppDynamics components for any release? Product Announcements, Alerts, and Hot Fixes Extensions AppDynamics is switching to calendar versioning, Why? License Entitlements and Restrictions   Can’t find what you’re looking for? Need more assistance? Ask a question in the Latest Release forum. ... View more