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on 01-13-2021 06:25 PM - edited on 08-13-2024 11:16 AM by Ryan.Paredez
AppDynamics offers many resources you can use to find answers to your questions. Check out the various options available to you.
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Also, see Additional Resources
Need 1:1 advice on how to use AppDynamics products? AppDynamics customers can set up a meeting with experts in our Remote Delivery Center. Call-a-consultant meetings are limited to 30 minutes, though there is no limit to the number of meetings a customer can request.
Possible topics might be:
Though this service, our customers can have ready access to a technical consultant to help answer quick questions or receive guidance on technical configuration related to AppDynamics.
The service has a follow-the-sun model of work-day coverage, with consultants in AMER, EMEA, and APAC time zones. Based on the requestor's time zone, the meeting will be routed to a consultant who is ready to assist. Email your request to the the RDC to connect with a live expert .
AppDynamics
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Learn more about what Cisco U. has to offer
Start accessing AppDynamics learning and more by registering for a free Cisco U. account.
Search the Documentation Portal — or browse by product area—to get an overview of the product.
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Idea Exchange | AppDynamics customers can vote, submit, and discuss product enhancements, features, and capabilities in the Idea Exchange. Learn more about the process in the Idea Exchange Submission Guidelines article.
NOTE | The Idea Exchange is exclusively available to customers when logged into the Community. It is not available for trial and “Lite” users.
See Product Announcements and Alerts for information, including:
In Community, our Monthly Product Update series reviews new features, Heads-Up, Beta programs, and more. You can subscribe to receive updates for new editions to the series by clicking the 3-dot menu to the right of the "Latest Articles" heading.
In the Trust Center, learn about security foundations and features of AppDynamics solutions under topics like:
Access and download binary right from your Accounts profile, using the link in the left navigation bar.
Find AppDynamics-produced and written resources, such as:
Contact your AppDynamics Account Manager with licensing-related questions.
File a support ticket, manage requests, or report an issue specific to your environment. Contact Support for urgent requests. For more details, see How do I submit a Support Ticket?
Go to the Accounts Overview page in your profile to see your Support Agreement and for a link to our Support Portal.
NOTE | Support Portal access is limited to Company Admins. Please check with your AppD rep if you require access or have questions.
Have you experienced an error accessing the Call a consultant team from the "Connect with a live expert link" in this article? The URL error has been corrected.
Don't hesitate to let us know here if you run into similar issues, or have other questions.
Claudia Landivar
Community Manager & Editor
If you're looking for resources about using the platform this Community is built on, check out the Welcome Center, new as of January 2023. You'll find how-to articles, as well as a space to raise and discuss topics related to using the platform's features to best serve what you need from the AppDynamics Community.
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