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Problem:   The following error is displayed in the agent logs and impacts application deployment.   java.lang.ClassNotFoundException: com.singularity.ee.agent.appagent.services.bciengine.templates.IAxisOperation     Solution:   Restart the JVM by including the following startup parameter.   -Dappdynamics.bciengine.should.implement.new.interfaces=false   This flag is an internal agent setting and will not have any impact on application or agent functionality. It is occasionally needed for OSGI containers. ... View more

Windows users who wish to pass startup parameters such as proxy details to their Machine Agent should follow these steps:   Stop the Machine Agent service. Navigate to the  <Machine Agent -Dir>\bin directory. Create a new empty file called MachineAgentService.vmoptions . Navigate to the  <MachineAgent Home>/InstallService. vbs file and add the following lines of code before vmOptionsFile.WriteLine . vmOptionsFile.WriteLine("-Dappdynamics.http.proxyHost=XXX") vmOptionsFile.WriteLine("-Dappdynamics.http.proxyPort=80") Example: Set vmOptionsFile = fsObject.OpenTextFile(scriptDir & "\bin\MachineAgentService.vmoptions", OVERWRITE, True)  vmOptionsFile.WriteLine("-Dappdynamics.http.proxyHost=internet_proxy2.via.novonet") vmOptionsFile.WriteLine("-Dappdynamics.http.proxyPort=80") Do not create "MiniDump on crash". If the option is not supported by the JRE the executable will ignore it. vmOptionsFile.WriteLine("-XX:-CreateMinidumpOnCrash") Save the changes. Restart the service.   ... View more

Associate javaagent to the JVM using Universal agent, and to pass additional JVM parameters use the following attribute in rulebook: additional_props   A comma-separated list of key=value pairs provides additional property definitions to be passed to the JVM.    Eg: "additional_props": "appdynamic.agent.uniqueHostId=host"   _______________________________ Was this helpful? Give it kudos [click on the thumbs up icon at the end of the article, bottom left corner] to let others know too! Do you have a question or need clarification? [Post Your Comment] Below.  ... View more

Agent stopped reporting the metrics and no load observed on controller UI. Log message :   INFO ConfigurationChannel - Setting disable-agent to true   Possible reasons :   1. Disable the javaagent on "Agent Configure " screen by selecting "Off" button. 2. Configure the "Action Suppression" to disable the node.PFA, the screenshot for the same.   ______________________________________________________ Was this helpful? Give it kudos [click on the thumbs up icon at the end of the article, bottom left corner] to let others know too! Do you have a question or need clarification? [Post Your Comment] Below.  ... View more

 Hp Exstream uses oSGI framework , so while configuring the javaagent we need to configure bootdelegation parameter in HP Exstream configuration files.   Startup parameter : -Dorg.osgi.framework.bootdelegation=com.singularity.* Files to modify ...   custom.properties and config.properties   ____________________________________________________ Was this helpful? Give it kudos [click on the thumbs up icon at the end of the article, bottom left corner] to let others know too!   Do you have a question or need clarification? [Post Your Comment] Below.  ... View more

  Problem : Request Segment Data Queue holds the request snapshots captured by agent and sends details to controller every minute. For that min, agent will hold all the request segment data in a queue and send it at one go. If there are many snapshots collected, the queue may not hold everything. So in that case, it might drop the snapshots and that is what is reflected in the logs below ...     Sample logs ....     [AD Thread Pool-Global0] 09 Feb 2017 00:05:20,134 Request Segment Data reporter queue length limit of 1000kb reached. [AD Thread Pool-Global0] 09 Feb 2017 00:05:20,135 Request Segment Data reporter queue length limit of 1000 reached. Dropping snapshots. You may consider increasing the value of 'max-snapshot-reporter-queue-size-kb' in app-agent-config.xml   Solution :  1) Stop the agent 2) Add the listed line along with other properties in app-agent-config.xml file Example: <property name="max-snapshot-reporter-queue-size-kb" value="2000"/> 3) Start the agent   __________________________________________________________________________________ Was this helpful? Give it kudos [click on the thumbs up icon at the end of the article, bottom left corner] to let others know too! Do you have a question or need clarification? [Post Your Comment] Below.  ... View more