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Hi Community,   Have you received any spam in a post or private message in the Community? If so, please notify us at community@appdynamics.com with a screenshot so we can address it for you as soon as possible.   Thanks! Nina  ... View more

Your ticket will close after 14 days. We will reach out to you during that time period to see if you are still encountering issues and need assistance. How do I create a follow-up ticket if my ticket was closed? Open your closed support ticket and click the “Create a follow-up” link at the bottom of the ticket. See the screenshot below for reference. Do: Reply back to the Support Engineers as soon as possible with additional information or a status update. Provide real-time update or additional information on your issue as its unfolding. Keep up a two-way dialogue with your Support Engineer to better assist in timely or quick resolution. It’s easier to troubleshoot as close to the incident as possible. Don’t Don’t open a support ticket and abandon it. We want to help you resolve critical issues! Avoid ambiguous language in your responses - provide specific errors and screenshots when appropriate. Don’t open duplicate tickets because this will make it more difficult for us to keep track of your issue and respond quickly. Related Resources Customer Support Guide ... View more

Cloud Application Monitoring technical documentation has been reorganized under a new space to help you find information faster! Check out the four new sections in the space:     Monitoring Cloud Applications Microsoft Azure Apps Amazon Web Services Apps Pivotal Cloud Foundry     ... View more

We are very excited to announce general availability of version 4.4.3. The emergence of container technologies has drastically accelerated the use of cloud technologies and platforms along with dynamic deployment strategies like blue/green and canary. Application architectures continue to become more complex and dynamic, which only increases the need for the capabilities provided by APM solutions. In this release, we have focused on providing the enhancements and capabilities our users need to ensure the performance, availability and success of their applications in these ever dynamic environments.     Improved monitoring for microservice and containerized applications, including Kubernetes and OpenShift environments Automatic discovery and monitoring of Single-Page Application frameworks including Angular, React, Ember, Polymer and more Monitoring support for applications built with Microsoft .NET Core Security and privacy enhancements for the General Data Protection Regulation (GDPR) Increased support for deploying the AppDynamics platform in AWS, including the ability to leverage the AWS Aurora database   Cheers, Tom Rabaut & AppDynamics Product Management   These release highlights will guide you through the newest features and capabilities. You’ll notice in the grid below that each feature enhancement calls out who in your organization may find this most interesting and may be most impacted.   Product Feature Enhancement User and Performance Analyst Admin and Implementer Developer Infrastructure Visibility Kubernetes Visibility ✓ ✓ ✓ Detailed container metrics for enhanced Docker visibility  ✓ ✓ ✓ Detect CPU throttling in Docker containers   ✓ ✓ Database Blocking Sessions Window is now available for Sybase ASE     ✓     End User Monitoring IoT OpenSource C/C++ SDK   ✓ ✓ Brand new support for single-page browser applications, including React, Angular, and most other JavaScript frameworks ✓ ✓ ✓ Application Performance .NET Core on Windows supported on the .NET Microservices Agent   ✓ ✓ Support for Microsoft Orleans Framework   ✓ ✓ Support for Eclipse Vert.x version 3.5 ✓ ✓       ✓ Platform Deploy the Controller on AWS with Aurora Database   ✓       ✓ View Enterprise Console job progress ✓     Security and General Data Protection Regulation (GDPR) ✓ ✓ ✓ Converting license rule entitlements   ✓     Business Performance Business Outcomes are now called Business Journeys ✓     Completion status for Business Journeys ✓     Use custom events to create Business Journey Milestones ✓     Three new ADQL fields for mobile snapshots   ✓ ✓   Resolved Issues  Empty external-services directory in IBM JVM installer [JAVA-3178] Analytics Not Firing Up On IBM JVM [ANALYTICS-6914] First Byte is calculated incorrectly [SYNTH-2329] Machine Agent name check is case-sensitive, which prevents some agents from registering with Controller [SERVER-4374] Internal check to find EUM-enabled applications for user account is slow [MRUM-1120] Tier Dashboard shows nodes marked as Historical [APMPLAT-6226] .NET Agent 4.4.x configuration utility failing where .NET Framework 4.0 is not present [DOTNET-2224] db.cnf user changes to root after upgrade using EConsole [ECONSOLE-2545] InstantiationException error occurs when starting JVM in some situations [JAVA-2188]   A complete list of resolved issues is available in Release Notes   Ask a question about the release   Complete Release Notes are now available   Additional resources are now available    Kubernetes Visibility If you are using Kubernetes to orchestrate container-based applications, you can now deploy AppDynamics Server Agents to identify pod and container-level issues impacting performance. Server Agents will collect metadata and resource usage metrics for each container that runs as part of the monitored application, as well as server and machine metrics for the Kubernetes node itself, which can then be viewed or used for health rules, alerts and dashboards in AppDynamics. Using Kubernetes labels (such as Pod, Container or ReplicaSet) as search parameters, you can quickly view container details, identify trends, and diagnose the root cause of application issues faster.  Tagged Metrics allow you to view all standard APM metrics partitioned by Kubernetes label, to allow easy monitoring and troubleshooting of blue-green or canary deployment patterns. Visit the resources below to get started: Kubernetes Visibility Overview Viewing Kubernetes Visibility Example of a Kubernetes Visibility Workflow   IoT OpenSource C/C++ SDK The IoT C/C++ SDK is now open source and available in the GitHub repository for account owners, administrators, and developers to clone, modify and contribute to without experiencing licensing issues. The SDK allows you to monitor your IoT applications, including errors, performance, network request performance, and business usage performance. To access the GitHub iot-cpp-sdk repository, click here .   Brand new support for single-page browser applications, including React, Angular, and most other JavaScript frameworks  New single-page app support (SPA2) provides very accurate timing of end-user experience and works out-of-the-box for most SPA frameworks (certified for React and Angular 1-5). SPA2 must be turned on explicitly. To learn how to monitor single-page applications, visit Monitor Single-Page Applications and SPA2 Monitoring.    .NET Core on Windows supported on the .NET Microservices Agent AppDynamics is excited to announce the general availability of the AppDynamics .NET Core agent for Windows so you can easily monitor .NET Core applications running on Azure cloud or other public clouds without having to utilize the full .NET Framework. These lightweight and reliable agents provide full-stack and cross-stack visibility into your application and business performance by collecting infrastructure and end-user metrics. To get started, deploy the official .NET Core Microservices Agent to your solution in Visual Studio using the instructions outlined here: .NET Core Microservices Agent Installation   Deploy the Controller on AWS with Aurora Database The AppDynamics CloudFormation template makes it easier for on-prem customers to deploy a Controller to AWS using an Aurora database. AWS gives you benefit of data backups, scalability, and high availability, while the CloudFormation template automates the provisioning and configuration of the infrastructure components so you don’t have to complete the process manually .    The Enterprise Console lets you to install the Controller directly on an Aurora database rather than having to install it on MySQL and migrate to Aurora, which offers better performance than MySQL. If you having an existing on-premises Controller database, you can migrate it to Aurora to experience all of the added benefits. Visit the resources below to get started:  AWS Controller Deployment Overview Prepare the AWS Machine for the Controller Deploy the Controller on AWS using CloudFormation Migrate the Controller Database to Aurora (for existing on-premises Controller databases)   View Enterprise Console job progress in real time Review Enterprise Console job details while a job is still in progress with new View Details button. This feature can help you troubleshoot faster without having to connect to remote hosts to see failures in logs. Learn about reviewing logs in our official documentation: Platform Log Files   Security and General Data Protection Regulation (GDPR) AppDynamics is dedicated to preparing our business and customers for the impacts of General Data Protection Regulation (GDPR), a privacy and data protection law that will be put in place on May 25, 2018. To learn more about the key projects our team has in place and is continuing to work on in order to achieve compliance for GDPR, visit our GDPR Privacy Center.   Converting license rule entitlements If you have an existing license that includes individual agent SKUs, license rule entitlements will be converted if you are later given a new license that replaces the SKUs with the APM SKUs.   Business Outcomes are now called Business Journeys Business Outcomes will now be referred to as Business Journeys in the AppDynamics UI and in all documentation. When you see this change, please note the new name refers to the same feature.   Completion Status for Business Journeys You can quickly track the status of a Business Journey with the new [completed] field using boolean values.    Use custom events to create Business Journey Milestones Custom events captured using the Analytics API can now be used as the analytics source when creating Milestones for Business Journeys. Visit Creating Business Journeys to start building your Business Journeys.     Analytics Mobile Requests Data includes new fields The Analytics Mobile Requests Data now includes the following new fields: platform, requestContentLength, responseContentLength, and happenedinbackground.   Additional Resources Monitoring Cloud Applications AWS and AppDynamics APM Deploy AppDynamics for Azure Pivotal Cloud Foundry Download essential components   Ask a question about the release   Complete Release Notes   are now available   ... View more

AppDynamics Business iQ customer Carhartt was honored as a 2018 CIO 100 Award Winner by CIO.com, an incredible and well-deserved honor! Founded in 1889, Carhartt has transformed from a small company into a global brand with a vibrant digital platform and is using AppDynamics to better understand and maintain the health of their business across the entire customer journey. The CIO 100 Award program recognizes them for their operational and strategic excellence in the information technology world.   Read an interview with John Hill, Carhartt's CIO, and AppDynamics' Prathap Dendi:  https://blog.appdynamics.com/news/carhartt-wins-2018-cio-100-award/   Congratulations Carhartt!   ... View more

April 1, 2018 marked AppDynamics' 10-year anniversary! Over the past 10 years, we have grown to an organization of almost 2,000 employees who are dedicated to helping customers transform the way they work by providing visibility into their application performance, user experience, and business performance. We are excited for the many years ahead of us!   Learn about how belief in our product, employees, and customers fueled AppDynamics' journey over the past 10 years from Dan Wright, our Chief Operating Officer:   https://blog.appdynamics.com/culture/unstoppable-how-belief-helped-fuel-the-appdynamics-journey-from-start-up-to-market-leader/     ... View more

Make sure to include the specific release number (ex: 4.4, 4.4.3, etc) in your question and in the subject line.  Go here and click on 'start a discussion':  https://community.appdynamics.com/t5/Dashboards/bd-p/Dashboards   ... View more

Make sure to include the specific release number (ex: 4.4, 4.4.3, etc) in your question and in the subject line.  Go here and click on 'start a discussion': https://community.appdynamics.com/t5/EUM-and-Analytics-Mobile-Metrics/bd-p/EUMandAnalytics   ... View more

Make sure to include the specific release number (ex: 4.4, 4.4.3, etc) in your question and in the subject line.  Go here and click on 'start a discussion':   https://community.appdynamics.com/t5/Dynamic-Languages-Node-JS-Python/bd-p/DynamicLanguages   ... View more

Make sure to include the specific release number (ex: 4.4, 4.4.3, etc) in your question and in the subject line.  Go here and click on 'start a discussion': https://community.appdynamics.com/t5/NET-Agent-Installation/bd-p/NET   ... View more