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Changes for Internet Explorer and Firefox browsers, and deprecating support for Chrome versions 64 and 83   On October 18, 2021, we will be implementing synthetics monitoring behavioral changes for Internet Explorer (IE) 11 and Firefox, and deprecating support for Chrome versions 64 and 83 browsers. This change is part of an effort to bring our synthetics monitoring to a single browser architecture, allowing us to innovate faster and provide more value-added capabilities to better support our customer needs.    This guide will help you make needed changes to avoid any disruption in your services.   Table of Contents What is changing and when? Why deprecate IE 11, Firefox, and Chrome versions 64 and 83? How do I execute jobs using Headless Chrome?  If I am using Chrome 64 or 83, what actions do I need to take? How can I tell what browsers I am currently using?  How do I manually move jobs to Chrome 86? Are there any additional resources?   What is changing and when? On September 13, 2021, we announced the depreciation of certain browser versions previously supported with our synthetic monitoring capabilities, effective October 18, 2021. These versions include: Internet Explorer (IE) 11, Firefox, and Chrome versions 64 and 83 browsers.    To ensure you have adequate time to make the necessary changes, we will keep a  migration window open until November 18, 2021, to assist with any support issues.   Why deprecate IE 11, Firefox, and Chrome versions 64 and 83? Internet Explorer 11: Microsoft has announced that they will be ending support for Internet Explorer starting June 15, 2022 . To comply with our Information security policy, AppDynamics will not support the deprecated 3rd party software IE 11, Firefox, and Chrome 64 and 83 : Chrome, Firefox, and Edge browsers all use the Chrome engine. so availability and performance data will be similar to the Headless Chrome browser. For Chrome specifically, this is part of our continued development and support for the more modern version of the browser.    How will using Headless Chrome impact jobs executed with  IE and Firefox? On October 18, jobs currently being executed in IE or Firefox will automatically start being executed in headless Chrome 86, with IE 11 and Firefox user agent. While customers will not lose the ability to monitor the availability and performance in IE 11 and Firefox , this change could impact any custom scripts you may be running (see below for details) .   NOTE : Based on our analysis, the availability and performance of jobs executed in headless Chrome with IE 11 and Firefox user agent is similar to the availability and performance of jobs executed in native IE 11 and Firefox.   If I am using Chrome 64 or 83, what actions do I need to take? You will need to move to Chrome 86 before the deprecation either manually (see the details below), or by reaching out to us through a  Support ticket.   Move the jobs to Chrome 86 : Customers are encouraged to move jobs from IE 11, Firefox; and required to move Chrome versions 64 and 83  to Chrome 86 before we make the described changes. This can be done manually (instructions below) or by submitting  a support ticket . Update the scripts : Many customers use scripts to leverage synthetics monitoring. For example, selenium-based python scripts to create synthetic monitoring jobs. Some of these scripts may break or fail with timeout errors when the jobs are migrated to Chrome. This would most likely be due to an incompatibility between the selenium commands and the Chrome webdriver used in Chrome 86. For example, the selenium commands supported in Chrome 64 may not be supported in Chrome 86. Fixing these issues may require you to update existing scripts. Update timeout and alerting configurations : Customers may also have to address changes in performance between the existing browser and Chrome 86. This could require some fine-tuning of your current timeout and  alerting configurations . On-premises customer only: Update the Synth Server to a version equal or newer than 21.4.2 and update to the latest version of Linux PSA 21.9 For details about other changes in Chrome 86, refer to our Chrome 86 documentation.   How can I tell what browsers I'm currently using? To determine which browsers you are currently using: In the User Experience section, under Synthetics, click Sessions From there, use Fields to filter using the Browser and Browser Version options   How do I manually move jobs to Chrome 86? Repeat this process for each of your jobs:   Start by going to the specific application which has enabled synthetics monitoring, and go to Jobs .  Then select the specific job and click Edit for options to update the browser type. Once the pop-up window for the new job appears, click on the Browser button. From there, scroll down to the Select Browser configuration option, check Chrome and select version 86 from the dropdown. Click the Save button in the bottom right corner.   Are there any additional resources? Browser Synthetic Monitoring Documentation  Browser Synthetic Monitoring: Chrome 86 Support Documentation  Alerts for Browser Synthetic Monitoring Browser Synthetic Scripts Documentation  AppDynamics Support ... View more

What do I need to know about global AppDynamics SaaS locations?   In our continual efforts to provide our customers with fast and reliable service on our SaaS platform, AppDynamics is launching a series of strategic SaaS locations throughout the globe . This post will serve as your guide to stay informed on the new locations, answer your common questions, and direct you to further resources regarding our SaaS coverage.     Table of Contents Where are your SaaS locations based? What are the benefits of having this many locations? Where does my SaaS data reside?  Revised July 2021 What are the eligibility requirements for leveraging AppDynamics SaaS offerings? Will I be auto-provisioned in the environment most local to me? As an existing customer, can I transition or migrate to a different SaaS location?  What AppDynamics products are available in the new locations?  Does the solution offer at-rest encryption? Where can I find out more?   Where are your SaaS locations based? Revised July 2021 The below chart lists all available locations and the geographical regions they are intended to support.  Location Region  Launch Date Portland, Oregon (USA) North America Available Frankfurt, Germany European  Available Sydney, Australia  Australia Available Mumbai, India South Asia October 2020 Singapore  Southeast Asia April 2021 London, England United Kingdom April 2021 Hong Kong  East Asia July 2021 São Paulo, Brazil South America July  2021 Cape Town, South Africa Africa  July 2021   What are the benefits of having this many locations? Our SaaS product provides customers with quicker access to product innovations. It allows them to scale with ease to meet the ever-growing needs of their applications.    Our depth in SaaS locations helps ensure we are covering our customers' data residency requirements, no matter where they are located worldwide.   Where does my SaaS data reside? Primary data resides in the current SaaS location your company is utilizing. EUM, Synthetic Agent, and Analytics hosting locations are documented in the SaaS Domains and IP Ranges documentation.    What are the eligibility requirements for leveraging AppDynamics SaaS offerings? All new and existing customers are eligible to leverage or migrate to any of our SaaS locations.    Will I be auto-provisioned in the environment most local to me?  In most cases, you will be auto-provisioned into the SaaS location closest to the geographical IP address of the originating account request (for example, requesting a free trial).  However, to support any data residency requirements you may have, you can contact your account manager to leverage the location of your choice.    As an existing customer, can I transition or migrate to a different SaaS location? Absolutely. We have many on-premises customers that are interested in moving to SaaS and many SaaS customers that wish to migrate to a new region to support data residency requirements.     Reach out to your Account Manager for details on starting the process! Contact us to schedule a call .   What AppDynamics products are available in the new locations? For each new location, the available product versions will correspond to the most current version available at the time they are launched. For example, since the Singapore location went live in April 2021, product version 21.4 and greater will be available at that location.    Does the solution offer at-rest encryption? Yes, our SaaS Platform includes data-at-rest encryption to ensure security and data privacy for all our customers. To learn more about our security and data privacy visit our  Trust Page .   Where can I find out more? We have several resources available for you to find out more information: Contact Us If you would like to speak with someone you can fill out this form or email us at info@appdynamics.com AppDynamics Trust Center AppDynamics SaaS Website Blog post: New SaaS Announcement Documentation: SaaS Domains and IP Ranges     ... View more