Answer
Visit appdynamics.com/support and click on the Service Status button in the top right corner of the page (see below). Please note that you will need to be logged in to www.appdynamics.com and be associated with a license to see details. If you don’t have access, contact your primary account admin, who can add you to the account following the steps outlined here: Manage Users and License Contacts for an AppDynamics Account
Question:
What information is available?
Answer
This page includes details on your system status, uptime and downtime over the past 90 days, performance maintenance and scheduled upgrades, and SaaS incidence updates. If you have access to multiple SaaS licenses, you will see the status for each.
Question
Why do I see the message, “It doesn’t look like you have any services assigned to your account, or you don’t have permission to access this page. Visit our Help Center for information on all AppDynamics products and services” when clicking on the Service Status button?
Answer
You will see this message if you are not associated with a license, which is necessary in order to have access to the Service Status page. You should reach out to your primary license contact and have them add you to the license contact list by following the steps outlined here. Once you are added to the license contact list, you will have access to information on the page.
Question
In addition to the Service Status page, how can I find out about upcoming performance maintenance on my SaaS Controller?
Answer
The primary account admin is notified via email about maintenance activity before and after the activity is completed. Additional contacts will also receive maintenance and license notifications related to the SaaS Controller. For more information on the notification process, see AppDynamics SaaS Maintenance and Communications and How to receive notifications for the latest AppDynamics release.
