Help with Login issues during Cisco Identity migration

[Ryan.Paredez]

Cisco Identity migration support

We want to remind you that AppDynamics is transitioning user identities to Cisco’s identity (sign-in credentials). The migration began on May 15th and is expected to be completed by June 14th.

To ensure you’re up to date with this change, please check your inbox (and spam folder) for an email from no-reply@portal.appdynamics.com. This email will confirm whether your identity has been migrated. If you find this email, simply reset your password on your next login. Detailed instructions are available in our AppD CCO Migration Community Article.

If you haven’t received the email yet, don’t worry – your identity migration is coming soon.

Experiencing Login Issues?

If you're having trouble logging into AppDynamics during this migration period, it’s likely because your identity has been migrated, and you need to reset your password. Follow these steps:

Reset Your Password

• If you received the migration email, reset your password using the link provided.
• If you didn’t receive the email, your migration is still in progress. Check back later.

 Still Having Issues?

If resetting your password doesn’t resolve the issue, here’s where you can get help:

• Contact the CCO ID team by sending an email to: Web-Help@cisco.com
• You can also find a “Contact Support” link at the bottom of the login screen, which directs you to the same email.
  
  

For AppDynamics Product Issues

• Open a case at appdynamics.com/support or reach out via email at: appd-support@cisco.com

 We appreciate your patience during this transition and are here to help with any issues you might encounter.