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Knowledge Base

How do I receive notifications for my organization's support tickets?

1. To receive an email notification when a member of your organization issues a new support request, first log in to your AppDynamics account.

 

2. Visit the support page at help.appdynamics.com and click on "Support Portal" link as shown below:

org_req_1.jpg


3. Click on "Organization Requests" to view your team's requests.

 

    org_req_12.jpg

 

 

4. Click on the follow button to subscribe to new support requests from members of your organization

org_req_3.jpg

 

 

5. To unsubscribe from support notifications, click the unfollow button.

 

org_req_4.jpg

 

 

Version history
Last update:
‎06-08-2018 12:53 PM
Updated by:
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Comments

hi, thanks for a quick reply.

 

I found the follow option, but all the screendumps and pointers were misleading. it seems you have updated the website without updating your documentation. 

 

Thanks but just a heads up.

@Jan.Kjærby thanks for the input. We'll check the screenshots again, but I think we've now updated them since your post.