Discussion Feed

Mohammed.Rayan · ‎11-18-2020

What are the steps to enabling debug logging for an on-premises EUM Server? What are the steps for an EUM Processor? In your computer terminal, navigate to <EUM_HOME>/eum-processor/bin and locate the logback .xml file. Open the file and change the logging level from INFO to DEBUG for the logger that you are interested in troubleshooting. Example: Save and restart the EUM Server. Example of typical debug logging

Mohammed.Rayan · ‎08-31-2020

The Events Service port 9200 is disabled by default. This port is used for debugging purposes and will need to be turned on while troubleshooting. Note: After the debugging session is done, remember to disable the property and restart the Events Service to avoid exposure security vulnerabilities Example Using the following commands to find the status of shards/indices: curl http://localhost:9200/_cat/shards?v curl http://localhost:9200/_cat/indices?v will result in the following output: curl: (7) Failed to connect to localhost port 9200: Connection refused How do I enable port 9200? Locate the events-service-api-store.properties file within the conf directory of your Events-Service home directory ( <ES_HOME>/conf/ events-service-api-store.properties ). Change the value of the property ad.es.node.http.enabled to true. Save, and restart the Events Service server. # To run this service in a fully, self contained mode, without # the need for dedicated master nodes, this should be set to 'true'. # If there are dedicated elasticsearch masters, then this flag # should be set to 'false'. ad.es.node.master=true ad.es.node.http.enabled=true Begin your debugging session. Leaving the property enabled will expose security vulnerabilities. So, once you complete the debugging session, be sure to disable the ad.es.node.http.enabled property and restart the Events Service.

Mohammed.Rayan · ‎09-25-2018

Hi Denis, No. It's not possible to install on a linux server but only windows OS 2012 & 2012R2 Regards, Mohammed Rayan

Mohammed.Rayan · ‎09-25-2018

Hi Sachin, I see that this was your self-service trial account for EUM which seems to have been expired by now and hence the reason you wont be able to create any app for EUM now and you can refer to the below link about how you can renew it as a next step https://www.appdynamics.com/ui/freemium/lite https://www.appdynamics.com/pricing/ I'm sure you would be getting the below message whenever you log into your controller We hope you enjoyed using AppDynamics Pro! Your trial license has expired, but we invite you to continue using AppDynamics Lite for free. Learn more about AppDynamics Lite here. Regards, Mohammed Rayan

Mohammed.Rayan · ‎09-24-2018

Hi Tom, What's the response code you are seeing for the call is it connection refused or unauthorised(401) /Rayan

Mohammed.Rayan · ‎09-23-2018

Hi Radhika, Here are the commands to stop & start the DB On Linux, you can start MySQL by navigating to the directory, <EUM>/orcha/orcha-master/bin, and running: ./orcha-master -d mysql.groovy -p ../../playbooks/mysql-orcha/start-mysql.orcha -o ../conf/orcha.properties -c local To stop MySQL on Linux, run: ./orcha-master -d mysql.groovy -p ../../playbooks/mysql-orcha/stop-mysql.orcha -o ../conf/orcha.properties -c local Reference: https://docs.appdynamics.com/display/PRO45/EUM+Server+Deployment#EUMServerDeployment-startingandstoppingtheeuemprocessorStartandStoptheEUMServerandDatabase Regards, Mohammed Rayan

Mohammed.Rayan · ‎09-10-2018

Hi Shrita, To know if your loadbalancer/reverse proxy is not stripping off the correlation header,You can run the below command directly in your app server and verify curl -v --header "ADRUM: isAjax:true" --header " ADRUM_1: isMobile:true " <some URL> Note: Please use the URL which your mobile app is hitting. Sample request header expected: > adrum: isAjax:true > adrum_1: isMobile:true Expected response header: < ADRUM_0: clientRequestGUID:xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx < ADRUM_1: btId:xxxxxxxx < ADRUM_2: btERT:xxx Regards, Mohammed Rayan

Mohammed.Rayan · ‎09-06-2018

Hi Donald, Can you share the platform admin [Redacted] and the events-service-api-store.log if any to find out what's going on Regards, Mohammed Rayan ^ Post edited by @Ryan.Paredez . Please do not share or attach log files for security and privacy reasons

Mohammed.Rayan · ‎09-06-2018

Bharat, It looks like the license is provisioned fine but looks like controller is unable to fetch the license and this maybe due to connect timeout or other issues and so controller logs will give us the exact cause of the issue Look for this string in the controller logs: " Unable to fetch/update information for EUM account with name" Clue: grep -i " Unable to fetch/update information for EUM account with name" server.log* Regards, Mohammed Rayan

Mohammed.Rayan · ‎09-06-2018

Hi Nageswar, Can you share the config snippet you tried for EUM. Here's an example: Assume below as the URL's the needs to be mapped. proxy.example.com:7001/eum/eumcollector --> http://eum.example.com:7001/eumcollector proxy.example.com:7001/eum/eumaggregator --> http://eum.example.com:7001/eumaggregator /etc/httpd/conf/httpd.conf <Proxy *> Order deny,allow Allow from all </Proxy> ProxyRequests Off ProxyPreserveHost On ProxyPass /eum http://eum.example.com:7001/ ProxyPassReverse /eum http://eum.example.com:7001/ Hope this helps Regards, Mohammed Rayan

Date Registered	‎06-06-2016 02:27 AM
Date Last Visited	‎10-15-2021 02:03 AM
Total Messages Posted	172
Total Kudos Received	32

Discussion Feed

How do I enable debug logging for an on-premises E...

How do I enable the Events Service debugging port?

Re: Synthetic Private Agent and Linux

Re: Unable to create Browser App - You don't have ...

Re: Analytics API curl command with postman

Re: EUM Database service went down

Re: No correlation of Mobile RUM sessions and APM...

Re: Windows install of Event services install hang...

Re: EUM license IsAlreadyRegistered:true, isValid:...

Re: Reverse proxy configuration in apache to make ...