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Mohammed.Rayan · 11-18-2020

What are the steps to enabling debug logging for an on-premises EUM Server? What are the steps for an EUM Processor? In your computer terminal, navigate to <EUM_HOME>/eum-processor/bin and locate the logback.xml file.Open the file and change the l...

Mohammed.Rayan · 08-31-2020

From Events Service v23.2 onward, port 9200 is always open, as a requirement for Elastic Search 8. In prior versions, port 9200 is disabled by default. Used for debugging purposes,it needs to be turned on before troubleshooting begins. NOTE | Afte...

Mohammed.Rayan · 08-01-2018

If your Mobile Agent version is 4.5, 4.4 & 4.3, you need to use the loggingLevel method to enable and set the different logging levels in your instrumentation code. For instance: // appKey should be assigned your EUM app key ADEumAgentConfigur...

Mohammed.Rayan · 07-24-2018

To enable EUM Client side debug logs dynamically, you can use the Glassfish admin console or use the asamin utility. 1. Access the Glassfish admin console following the steps outlined here: AccesstheGlassfishAdminConsole 2. Once logged in, navig...

Mohammed.Rayan · 07-19-2018

If the End User Monitoring (EUM) data/license does not appear in the Controller UI and the logs of the Controller (server.log) contains the message below, this is normally caused by an EUM license key mismatch between the property_eum-license-key va...

Re: Synthetic Private Agent and Linux · 09-25-2018

Hi Denis, No. It's not possible to install on a linux server but only windows OS 2012 & 2012R2 Regards, Mohammed Rayan

Mohammed.Rayan · 09-25-2018

Hi Sachin, I see that this was your self-service trial account for EUM which seems to have been expired by now and hence the reason you wont be able to create any app for EUM now and you can refer to the below link about how you can renew it as a ...

Mohammed.Rayan · 09-24-2018

Hi Tom, What's the response code you are seeing for the call is it connection refused or unauthorised(401) /Rayan

Re: EUM Database service went down · 09-23-2018

Hi Radhika, Here are the commands to stop & start the DB On Linux, you can start MySQL by navigating to the directory, <EUM>/orcha/orcha-master/bin, and running: ./orcha-master -d mysql.groovy -p ../../playbooks/mysql-orcha/start-mysql.orcha -o ...

Mohammed.Rayan · 09-10-2018

Hi Shrita, To know if your loadbalancer/reverse proxy is not stripping off the correlation header,You can run the below command directly in your app server and verify curl -v --header "ADRUM: isAjax:true" --header "ADRUM_1: isMobile:true" <so...

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How do I enable debug logging for an on-premises EUM Server or EUM Processor?

How do I enable the Events Service debugging port?

How do I enable Mobile Agent DEBUG logging for IOS?

How do I enable EUM Client debug logging dynamically in the Controller?

Why am I receiving the error "unable to fetch/update information for EUM account with name: <EUM ACCOUNT NAME>:401"?

Re: Synthetic Private Agent and Linux

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Re: EUM Database service went down

Re: No correlation of Mobile RUM sessions and APM BTs - version 4.3.8