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Issue While creating an EUM app in an on-premise Controller, it fails with the error "internal server error. See server.log" The Controller UI gives the same error when tried with "Create an Application manually" or "Create an Application using t...
A load balancer is a device that distributes network or application traffic across a number of servers. Load balancers are used to increase capacity and reliability of applications. When properly configured, F5 iRules utilize a scripting syntax wh...
If you would like to instrument the Private Synthetic Agent for internal monitoring purposes, you can achieve it by using the steps below. 1. Locate the Synthetic-driver.bat file under the Private Synth Agent install folder and add the javagent.j...
Problem: Values for EURT show considerable differences between the Pages and Ajax Request view and the Analyze view. Analysis: By design, the EUM does not include outlier requests. However, the outlier requests are sent to the Events Service. If ...
The instructions below will guide you through how to configure Metric Browser baselines for User Experience applications. In this example, we are using a User Experience application named "EUM ONLY." Follow steps 1-9 below. 1. Click the Application...
A request is considered an outlier in EUM when the EURT (or FET, if the EURT is unavailable) is greater than 5 times the stall threshold. This has an undesirable effect in that a few outlier data points can skew the metrics significantly. For more...
Problem Custom data reporting throws the following error: "User event info field userData dropped because it is too long." Custom User Data Configuration Example actionWidgetId<String>: sezioneDatiContrattoForm:cmdConfirmDatiContratto agenzia<S...
Synth vs BRUM Metrics: Setting Expectations Ideally we should not compare BRUM metrics and Synth metrics directly as their use cases and data representation differ, so comparing them doesn't set the right expectations. Though many of the metrics co...
Question How can I customize the user agent used by the Synthetic browser? Environment Synthetic agent v4.4 Answer We introduced a way to configure the Synthetic Agent through in-script metadata, which is basically a way to configure the S...
Question Can I emulate a mobile device like an iPhone, tablet or Android phone? Environment Synthetic Agent >= v4.4 Answer Yes. The 4.4 Controller includes a dropdown in the Job Editor. Older Controllers can enable it through a backdoor: ...
Problem: The Controller is not able to communicate to EUM server over https. We see the error below in the Controller server log: WARNING|glassfish 4.1|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=172;_ThreadName=http-l...
We have seen some application crashes reported when the AppDynamics iOS Agent is used with an application already using Google Firebase. The related issues have to do with a possible race condition that occurs with overlapping method swizzling betwe...
Question Why is adrum.js loaded synchronously while adrum-ext.js is loaded asynchronously? Answer The JavaScript Agent is designed in two pieces to expedite loading and minimize impact. - Adrum.js loads synchronously: This is done to avoid a...
Some users see the following error message while executing the license-provision.sh for provisioning the EUM License. ./provision-license /apps/AppDynamics/license.lic This error is caused when the custom provider java.lang.Exception: useEncrypte...
Table of Contents GeneralAlertsAvailability/LocationBrowsersEnvironmentsLanguages/LibrariesLimitations/RestrictionsMobile Synthetics See also Synthetic Scripts FAQ (Part II). General What’s the best and easiest way to create a script? Start with th...
Users can retrieve the EUM Browser page views, EUM Mobile usage, and Synth usage by utilizing the licensing API. curl -X GET -H "Content-Type: application/vnd.appd.eum.license.terms+json;v=2.0" --user "<EUM_Account_Name>:<EUM_License_Key>" "<EUM_U...
Question How do I add custom user data via automatic injection? Answer 1. Navigate to the Browser App that is linked to the APM app and click on configuration > Configure and Download JavaScript Agent. 2. Expand the advanced section. I...
Problem EUM service fails to start with the following error in the EUM server log: 29 Jan 2018 12:02:32.842 +0000 main dropwizard.ServerCommand ERROR | Unable to start server, shutting down | MultiException[java.security.UnrecoverableKeyExcept...
Problem: A page instrumented with the AppDynamics JavaScript Agent sends beacon initially, but eventually stops sending the beacon. This issue occurs when pages are not refreshed, and continue making the Ajax call. This is due to Appdynamics hav...
Problem: Users with a mobile app monitoring applications behind an NGINX server will experience missing server-side correlation. This is due to a security standard used by NGINX that acts on underscores in headers such as the metadata passed by the ...
Now, these users will only need to sign in to AppDynamics once. As they navigate from one to another of their authorized AppDynamics products and services, they will not be asked for their password again.
NOTE | This change does not affect current Controller local, SAML, and LDAP users, who can continue to sign in as they always have, without disrupting their access.
Though this feature is currently only available for users added since v21.11, the ability to convert an existing (pre-v21.11) user account to the new SSO-enabled AppDynamics managed user identity is planned for later in 2022. Be on the lookout for an announcement describing this conversion in the future.
AppDynamics IDP users can use the following steps to view and navigate to their AppDynamics products and services:
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The password field appears once you enter the username and click next. It may either appear on the same screen, or once you are redirected to your “global” sign-in page.
You need to enter your username twice when first signing in due to our use of a global identity provider.
TIPS | Use the “Remember me” functions to further streamline all your future logins.
Alternatively, sign in to your personal profile page first. It will show you everything you have access to and provide direct access links.
We are working on a migration to AppD IDP user capability that will upgrade your existing Controller account to AppD IDP. It is on the roadmap for later this year.
You can expect successful authentications when an AppD IDP account is used for a service account AppD IDP authentication on a Controller. The service account can be authenticated without the SSO flow.
That said, we recommend that customers move to our OAUTH-based API clients for this process , wherever possible, to improve security. See the documentation for this feature here.
AppD IDP stands for “AppDynamics Identity Provider”. Until now, each Controller has served as its own identity provider. From this point forward, we are moving that function to the AppD IDP, a global AppDynamics Identity Provider.
If you have chosen SAML or LDAP as your authentication provider in the Controller tenant authentication provider settings tab, then you are not using the new AppD IDP for user identity management, but instead are using your own provider. If your Controller tenant has “AppDynamics” selected in the Controller tenant authentication provider tab, then users created since v21.11 are using the AppD IDP for user identity management.
If your account was created between now and v21.11, and your email address is your username, then you are an AppDynamics Identity Provider user.
You can confirm this by logging into your personal profile at https://accounts.appdynamics.com/personal-profile. If the Assigned Controller Tenants sections lists the Controllers you use, you are an AppDynamics Identity Provider user.
Legacy local AppDynamics user accounts are those created before v.21.11 that do not use email as their username.
NOTE | As with Controller based SAML and LDAP users, current pre-v21.11 legacy local users can continue to sign in as they always have, without a disruption to their access.
Yes! This is like any other AppDIDP-managed user except that when they sign in, they will be redirected to the customer IDP. Just add the user using their email address to the Controller account.
The user must be added from the Controller users page, using their email address. If a user’s email exists in the AppD IDP, that account will be used for SSO features.
NOTE | Users cannot be given access to a Controller tenant from the Accounts Management Portal at this time.
You may find the following AppDynamics Documentation resources useful:
Also related to this topic are the following Knowledge Base articles:
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