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deepanshu.grover

Hi Sumit, I understand that this a popup and you can't interact with this element as its not a WebElement , so you have to handle it before the browser launches a site. As Synthetic launches it's own browser session, did you try handling these popups within script itself and also let us know if this is a blocking factor with synthetic usage in your environment? Thanks, Deepanshu

deepanshu.grover

Hi Alex, Adrum.js loads synchronously This is done to avoid any miss in the EUM metrics collection. The later adrum.js is loaded, the more items can be missed (resource loads like XHR calls, for example), moreover the file size is minimal. This part of the agent kicks off the loading of adrum-ext.js, via an asynchronous call. Since adrum.js is invoked synchronously, any failures in connectivity will impact the page load times directly and to avoid this make sure that your internal hosting for adrum.js is reliable or you can even use our CDN hosted adrum.js. Thanks, Deepanshu

deepanshu.grover

Hi Taylor, Yes, your understanding is correct and you might miss few metrics if JS agent is not loaded/initialized early on the application page. Let us know if you have any further queries around this. Thanks, Deepanshu

deepanshu.grover

Hi Ajay, From the screenshot attached, I can see that Annual Premium ammounts is part of an array of values which I believe is returned from your Data Collector. So in this case, first you need to tune your Data Collctor config in a way that you only get the return of Annual Premium ammounts value and then you can use ADQL SUM function to sum the required values based on matching criteria. https://docs.appdynamics.com/display/PRO44/Analytics+Functions Let me know if this helps. Thanks, Deepanshu

deepanshu.grover

Hi Taylor, Currently we don't support modifying our JS agent files as it can lead to unexpected errrors on the page and can even effect the monitoring as well. From your use case I can understand that for all your three environments, i.e. Dev, QA and Prod there is a need to get JS agents with different app keys, so instead of doing that at runtime, can you just use the same agent code with different app key as described in our manual injection piece and then see if that works? https://docs.appdynamics.com/display/PRO44/Manual+Injection+of+the+JavaScript+Agent You can even customize each JS agent for different environment as mentioned below: https://docs.appdynamics.com/display/PRO44/Customize+the+JavaScript+Agent Let us know is this helps. Thanks, Deepanshu

deepanshu.grover

A request is considered an outlier in EUM when the EURT (or FET, if the EURT is unavailable) is greater than 5 times the stall threshold. This has an undesirable effect in that a few outlier data points can skew the metrics significantly. For more info regarding stalled values in EUM, kindly refer to: https://docs.appdynamics.com/display/PRO44/Configure+Browser+RUM+Performance+Thresholds Note: For outlier requests, EUM doesn't create browser timing metrics and browser snapshots, but these requests are still sent to Analytics.

deepanshu.grover

Hi Soundarajan, Following things can be checked in order of priority to verify why data stopped flowing in for EUM: 1) Whether beacons are posted correctly from user's browser and with right app key. You can share HAR file from browser for us to validate this. https://docs.appdynamics.com/display/PRO42/Create+a+HAR+file 2) Whether beacons are getting dropped at eum processor or not. Check for eum-processor.log and dropped-beacons.log for the same. 3) Whether Controller is downloading the eum metrics fine or not. Verify server.log for the same. Let us know if this helps. Regards, Deepanshu

deepanshu.grover · ‎03-30-2018

Problem Sometimes the post-upgrade Events Service can fail with this error: "org.elasticsearch.indices.IndexClosedException: closed". The cause for this can be the indexes that are left closed, which will look like this: close default_c55c0f7e-fb9e-429a-a6a7-6732dbeb6b21___biz_txn_v1___2018-03-16_19-05-00 close default_c55c0f7e-fb9e-429a-a6a7-6732dbeb6b21___dbmon-wait-time___2018-03-21_05-05-01 close xxxxx_7626f743-d1da-4714-a186-de55193c73a9___dbmon-query-stat___2018-03-21_05-05-01 Solution To open these indexes, manually run the following command for changing the close status to open status from Events Service host: curl -XPOST ' localhost:9200/<my_index>/_open ' For three(n) indexes, run the command three(n) times to resolve the issue.

deepanshu.grover · ‎03-29-2018

Problem Custom data reporting throws the following error: "User event info field userData dropped because it is too long." Custom User Data Configuration Example actionWidgetId< String >: sezioneDatiContrattoForm:cmdConfirmDatiContratto agenzia< String >: 058.GEN actionWidgetName< String >: sezioneDatiContrattoForm:cmdConfirmDatiContratto page< String >: nuovoPreventivo sessionID< String >: FWAEDhx+0du3VGjJws7TGO0Z.b7bef5e7-6dc7-3ddc-b7d2-5f678827c093 user< String >: BUSETTO@058.GEN actionWidgetText< String >: Conferma actionWidgetAlt< String >: SPRINT 122 - Dati contrattuali - Conferma Resolution This issue occurs because the limit for MAX_USER_FIELDS_SIZE is 2048. It is set by JSAgent and cannot be configured by user config. If you would like to add this much information into the userData field, the only workaround is to use short key names. Note: To further isolate the issue, you can also check the dump log and search for User event info field *** dropped because it is too long ? *** in the field's name. There are two numbers representing the actual size and the max size at the end of this message.

deepanshu.grover · ‎03-02-2018

Hi Bibi, There is a way to have Dynamic Agent scope which satisfies the matching condition: https://docs.appdynamics.com/display/PRO44/Agent+Scopes+for+Configuration+Log+Management#AgentScopesforConfigurationLogManagement-DynamicAgentScopes Let us know for any further queries. Regards, Deepanshu

Date Registered	‎10-05-2015 01:47 AM
Date Last Visited	yesterday
Total Messages Posted	49
Total Kudos Received	4

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