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Users who are troubleshooting scenarios where the AppDynamics *Standalone Machine Agent is not reporting metrics as expected will find causes and solutions here. The following solutions apply to versions 4.4 and higher. Contents: Installation issu...
Question I am using the Object Instance Tracking feature. When I try to Drill Down on a specific class, I get the following message when I go to the Allocation Tracking tab: "Allocation Tracking is not enabled for System / core Java classes." How...
Updated on 6/11/2018 Problem: App Agent log is empty, or nothing is reported to the Controller. Common Solutions: If your agent is behind a network firewall or load balancer, open ports to enable communication between the agent and the Control...
Content revised 8/1/18 You may want to configure Error Detection to ignore known exceptions. For example, you may see a recurring exception thrown from a framework you are using. If the exception is well-known and insignificant, you might want to el...
Sometimes errors may appear in an appserver log, but not in AppDynamics. Or you may run your own specific test suites and see that known errors are not being detected by AppDynamics. Here are some things to check. 1. Confirm Logging Framework is Su...
This article covers some reasons that a configured MBean metric might not show up in the Metric Browser. Confirm a Persistent Metric is Configured Not all MBeans are configured as persistent metrics in AppDynamics. First confirm that the informatio...
AppDynamics provides out-of-the-box configuration of JMX/PMI metrics based on the MBeans exposed by many commonly used app servers. The MBean Browser is accessed on the Node dashboard from the JMX tab. The browser is used to look at MBean metric v...
Updated on 9/5/18 Question My application uses a MariaDB client. It uses c3pO JDBC drivers with JNDI-bindable DataSources, including DataSources that implement Connection and Statement Pooling, as described by the jdbc3 spec and jdbc2 std extension. ...
Question My application uses a Greenplum database. The calls to the database are JDBC, but we are not discovering the database out of the box. How can I fix this? Answer Refer to Using Node Properties to Detect JDBC Backends for more details on usi...
Symptom JDBC calls to a Vertica database are not being seen by AppDynamics. What can be done? Solution Use the following node propeties and values: jdbc-prepared-statements = com.vertica.jdbc.SPreparedStatement,com.vertica.jdbc.VerticaPreparedSt...
Question I am using a TeraData database and it's not showing up as a Database Server in my application. How can I fix this? Answer Refer to this article Using Node Properties to Detect JDBC Backends and use the following JDBC node properties and va...
Detect JDBC Databases Sometimes you can use one or more of the JDBC Agent node properties to get visibility for JDBC servers that are not discovered automatically by AppDynamics App Agents. If there's a JDBC driver for the database we can often...
This dashboard delves deep into the performance of individual nodes present in the system. To use this dashboard layout, import the attached Ops-Dashboard.xml file and follow the instructions to rebind similar metrics in another application. L...
This Ops Management dashboard exposes the overall application performance by correlating end user experience with the application backend performance. This allows for deep visibility into all aspects of your application from a single dashboard. ...
This sample dashboard is targeted primarily for Development teams, enabling them to track the performance status of their code broken down by Business Transactions. To use this dashboard layout, import the attached Dev-Dashboard.xml file and ...
This QA dashboard delves deep into the overall system performance from a business transaction perspective. It correlates performance aspects of each business transaction with its respective hardware usage along with health metrics and error load pres...
Now, these users will only need to sign in to AppDynamics once. As they navigate from one to another of their authorized AppDynamics products and services, they will not be asked for their password again.
NOTE | This change does not affect current Controller local, SAML, and LDAP users, who can continue to sign in as they always have, without disrupting their access.
Though this feature is currently only available for users added since v21.11, the ability to convert an existing (pre-v21.11) user account to the new SSO-enabled AppDynamics managed user identity is planned for later in 2022. Be on the lookout for an announcement describing this conversion in the future.
AppDynamics IDP users can use the following steps to view and navigate to their AppDynamics products and services:
|
The password field appears once you enter the username and click next. It may either appear on the same screen, or once you are redirected to your “global” sign-in page.
You need to enter your username twice when first signing in due to our use of a global identity provider.
TIPS | Use the “Remember me” functions to further streamline all your future logins.
Alternatively, sign in to your personal profile page first. It will show you everything you have access to and provide direct access links.
We are working on a migration to AppD IDP user capability that will upgrade your existing Controller account to AppD IDP. It is on the roadmap for later this year.
You can expect successful authentications when an AppD IDP account is used for a service account AppD IDP authentication on a Controller. The service account can be authenticated without the SSO flow.
That said, we recommend that customers move to our OAUTH-based API clients for this process , wherever possible, to improve security. See the documentation for this feature here.
AppD IDP stands for “AppDynamics Identity Provider”. Until now, each Controller has served as its own identity provider. From this point forward, we are moving that function to the AppD IDP, a global AppDynamics Identity Provider.
If you have chosen SAML or LDAP as your authentication provider in the Controller tenant authentication provider settings tab, then you are not using the new AppD IDP for user identity management, but instead are using your own provider. If your Controller tenant has “AppDynamics” selected in the Controller tenant authentication provider tab, then users created since v21.11 are using the AppD IDP for user identity management.
If your account was created between now and v21.11, and your email address is your username, then you are an AppDynamics Identity Provider user.
You can confirm this by logging into your personal profile at https://accounts.appdynamics.com/personal-profile. If the Assigned Controller Tenants sections lists the Controllers you use, you are an AppDynamics Identity Provider user.
Legacy local AppDynamics user accounts are those created before v.21.11 that do not use email as their username.
NOTE | As with Controller based SAML and LDAP users, current pre-v21.11 legacy local users can continue to sign in as they always have, without a disruption to their access.
Yes! This is like any other AppDIDP-managed user except that when they sign in, they will be redirected to the customer IDP. Just add the user using their email address to the Controller account.
The user must be added from the Controller users page, using their email address. If a user’s email exists in the AppD IDP, that account will be used for SSO features.
NOTE | Users cannot be given access to a Controller tenant from the Accounts Management Portal at this time.
You may find the following AppDynamics Documentation resources useful:
Also related to this topic are the following Knowledge Base articles:
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