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How do I update a MAC address when I need to move my Controller's license?

What do I need to know about updating a MAC address?

 

AppDynamics licenses for on-premises Controllers are tied to the MAC address of the machine on which the Controller is installed. In rare cases, you may need to move the Controller and its license to a new machine. In such an event, you can update the MAC address associated with your license.

 

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Who manages the MAC address and where do they find it?

All license users for your account’s license will be able to view, download, and edit the MAC Address for any active licenses. The MAC Address is visible to them on the Company Overview screen.

 

  1. Under the Actions column, click the license’s corresponding eye icon. The On-Premises License dialog will appear.
    subscriptions.png

 

  1. Click the Edit link next to the MAC address. The Edit Mac Address dialog will open.
    image3.png

  2. On the Enter MAC Address dialogue box, enter the new MAC address, then click the Save button.
    image7.png

  3. Once you’ve saved the new MAC address, download the new license file and apply it to the Controller.
    image1.png

 

How do I work with MAC address change limits?

It is important to note that the MAC Address can be changed up to 12 times within a 12-month period. If you need to change it more often than that, you’ll need to contact the AppDynamics Licensing Team by emailing licensing-help@appdynamics.com.

 

Additional Resources

Apply or Update a License File, under Update MAC Address

Accounts Overview, under License Admin, Subscriptions

Version history
Revision #:
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Last update:
‎06-22-2021 10:29 AM
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