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How do I update a MAC address when I need to move my Controller's license?

What do I need to know about updating a MAC address?



AppDynamics licenses for on-premises Controllers are tied to the MAC address of the machine on which the Controller is installed. In rare cases, you may need to move the Controller and its license to a new machine. In such an event, you can update the MAC address associated with your license.


Table of Contents

Who manages the MAC address and where do they find it?

How do I work with MAC address change limits?


Who manages the MAC address and where do they find it?

If you have an on-premises paid permanent license, you’ll be able to see the MAC Address on the Company Overview screen.


The Company Admin for your account’s license will be able to access and Edit MAC Address for any active licenses. 


  1. Under the Actions column, click the license’s corresponding eye icon. The On-Premises License dialog will appear.


  1. Click the “Edit” link next to the MAC address. The Edit Mac Address dialog will open.

  2. On the Enter MAC Address dialogue box, enter the new MAC address, then click the Save button.

  3. Once you’ve saved the new MAC address, download the new license file and apply it to the Controller.


For more information see Updating MAC Address under Applying or Updating a License File in the documentation.


How do I work with MAC address change limits?

It is important to note that the MAC Address can be changed up to 3 times within a 12-month period. If you need to change it more times than that, you’ll need to contact your Account Owner.

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Last update:
‎05-08-2020 09:34 PM
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