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Question How do we increase the heap size or the -Xms/-Xmx value in EUM Server or End User Monitoring. Answer The answer to this depends on the OS in which EUM is running. 1. If EUM is installed on an Unix OS, you need to update the script called...
Symptoms You may be seeing gaps in EUM data. Troubleshooting Steps Here is how we can troubleshoot & try resolve some common issues: 1) Check points : If the load has been spotty?What Controller EUM server setup : SAAS or On-Prem ? Check for ...
Symptoms On restarting the Events Service Cluster with the platform admin it fails with following error: ./bin/platform-admin.sh restart-events-service Restarting events service cluster. Please wait, as this operation may take some time. Events Ser...
Updated 7/12/18 Symptoms The EUM Server crashes with the following error in log files:java.sql.SQLException: Connections could not be acquired from the underlying database! Stack trace from eum-processor.log: Diagnosis 1) One reason why this issue...
HTTP 400 - Bad Request errors seen on the application pages after adding ADRUM/javascript agent HTTP 400 can be cause because of various reasons, and HTTP 400 means there is something in the request which does not adhere to the Server handling thi...
A Machine Agent is considered to be abandoned when it is not attached to any APM agents. There are two ways to delete the abandoned machine agent: From the Controller UI by creating a dummy application.Manual deletion from the DB. How do I delete...
When you will get Error and Error/Min Metrics for Information Point Whenever there is unhandled exception and you are creating an information point on that Class/Method, it will collect Error and Error/Min metrics for that information point. The code...
The purpose of this article is to show you how to capture thread dumps on different OS like Windows & Unix when the EUM Server Processor becomes unresponsive or gets hung for some reason. So how do we know at the first place that the EUM Server Pr...
Symptoms Transaction Analytics stops getting data even when all configuration is in place. When the analytics-agent.log is checked, the following stacktrace could be captured: [ERROR] [dw-15387 - POST /v2/sinks/bt] [c.a.a.p.http.AbstractPostRecei...
Symptoms While accessing (Database monitoring) collector data (or other tabs, such as Queries or Sessions) you may encounter one of the following errors: Case 1 Error We aren't able to load data from the event service. If this is a SaaS contro...
Why am I seeing : "EUM Account <EUM_ACCOUNT_NAME>with key<EUM_ACCOUNT_KEY>could not be provisioned in the EUM PROCESSOR"? Symptoms When trying to re-provision the on-premise EUM license, the above error message is seen. ./bin/provision-license <path...
Symptoms The EUM processor is configured for https and the https port is specified in the configuration. After starting the EUM server, the process comes up on http port but it does not listen on the https port. Diagnosis Any process needs a key...
Prerequisites You have the following type(s) of license: Browser EUM: LiteMobile EUM: LiteSynthetic EUM: Pro Problem When you try to create an EUM application for Synthetic Monitoring, you receive a "You do not have a license for Synthetic Monitoring...
Symptoms Inside Analytics Advanced search using ADQL when a metric is created on search output, the metric data is not changed when the search query is changed hence reports different data. For example: Making a change to an Advanced Transaction A...
Q1. If the mobile app (device) is offline for a long time, does the agent delete older data?Ans : Yes. Q2. If the mobile app (device) is offline for a long time, how long the agent have older data?Or how much older data size can the agent has? If ...
Symptoms When trying to create a new analytics search the dashboard or ui becomes white even when analytics licence is correct. This issue is seen when Analytics is enabled for the first time and there is some configuration issue due to which the d...
When enabling EUM for an application from the EUM configuration window, the error "The server encountered an internal error () that prevented it from fulfilling this request" appears In this article... Symptoms: An error message appears in the EUM...
Symptoms If the Events Service is not stopped gracefully before restarting the system, or if the Events Service process is killed abruptly, the Events Service start will fail. The Events Service log will have the below entry: ERROR] [main] [c.a.com...
Symptoms We have come across an issue where the Database was not reporting the events data but was throwing an error message as "We aren't able to load data from the event service" as shown in the below image. The controller's server.log and the e...
The following document enlists the steps to migrate Data from the Controller in-built Events Service (Elastic Search) to a Clustered Events Service, with minimal downtime and no data loss Assumption If you are migrating a 4.1 cluster, then first co...
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