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Problem: The Synthetic Private Agent fails to connect to synthetic.api.appdynamics.com:443 with a proxy enabled. Solution: To resolve this issue, set the following key-value pair to system environment variables: key: SYNTHETIC_DRIVER_OPTSval...
The following error is seen inside the EUM Processor log file when the EUM Processor is not able to start: | Caused by: com.mchange.v2.resourcepool.CannotAcquireResourceException: A ResourcePool could not acquire a resource from its primary factor...
While starting the Events Service as a standalone process, the following error can be seen in the log files: 1) Error injecting method, MasterNotDiscoveredException[null] at com.appdynamics.analytics.processor.elasticsearch.index.IndexManagementM...
How do I enable debug logging for the Platform Admin tool? Debug logging can be helpful for getting detailed information when troubleshooting any issue. However, since debug logging generates a large amount of logging, it is not enabled by defau...
Some Windows users see the following error message in the Analytics Agent log: [2017-08-08T15:12:42,295+02:00] [INFO ] [log-sources-thread-0] [c.a.a.a.source.tail.DirectoryPoller] Skipping file [l:\com\cegid\99980700-preprod-retail-ondemand\...
Problem: For users who have a Java Agent configured using the Agility platform startup script, the application started up successfully and the Agent began properly reporting its status. Then, after some time, the navigation breaks on the Agility...
Due to an Adobe Flash bug, your Safari browser will hang when you try to export a PDF of an On Demand Report. You can perform a workaround by disabling Safe Mode for your Adobe Flash Player plugin. Navigate to your Preferences on your Safari brow...
An admin user can configure a regular Windows user to access Windows Management Instrumentation (WMI) information by adding the regular user account to the Distributed COM Users and the Performance Monitor Users group (using lusrmgr.msc), and then c...
Question How do you change the Controller username for a Controller install for Linux on-premise? Answer To change the AppDynamics username complete the following steps: Ensure that all AppDynamics processes are stopped.Obtain the username and gr...
Users who are trying to install a GeoServer locally may see the following error message while debugging. The requested URL /geo/debug was not found on this server To resolve this issue, extract the geo folder from the unzipped GeoServer director...
NOTE: This article is self-service content for on-premises Controller versions v4.3 and prior. For assistance with subsequent versions of on-premises Controller, please reach out to your AppDynamics representative for further Professional Services....
If an application is using org.springframework.aop.interceptor.AsyncExecutionInterceptor$1 classes while making asynchronous calls, then follow these steps to track the activities inside these calls. 1.Open the <agent-install-dir>\ver4.x.x.x\conf\...
When configuring an AppDynamics Java Agent on a Tomcat server with Felix framework, some users ran into the following error message: java.lang.NoClassDefFoundError: com/singularity/ee/agent/appagent/entrypoint/bciengine/FastMethodInterceptorDeleg...
In this article... What are the Geo Server and the Geo Dashboard?How does it work?How do I customize the JavaScript Agent?Why do I see "Unknown" for country and region?Why do I see all requests resolving to the same Geo location?How do I map internal...
Overview EUM for a multi-tenant Controller is slightly different than the license for a single Controller. The EUM account mentioned in the license file can only be used for one of the multi-tenant accounts. If there is a need to split the EUM usa...
Some users may see unnecessary AJAX calls being made from a browser page, which prevents the flow of EUM data. This issue is due to the default limit of reporting 50 AJAX calls per page, and after reaching said limit, any additional calls such as ...
Question How do I instrument Apache Tomcat on CA Project Portfolio Management (Clarity PPM)? Solution Launch the NSA console Navigate to CSA properties -> Application tabUnder "Application Server" select Apache Tomcat as the vendor and edit the Ja...
This article is intended for anyone who is about to install the Apache Agent as an upstream (entry point within your topology) web server. It may also prove useful for anyone who has already done so and is now unable to see Business Transactions bei...
After a v4.3 upgrade, some users may need to resolve an error AppDynamics v4.3 offers persistent view options for users using a POST request. Because some Java versions can't parse slashes ("/") in POST query parameters unless the "/" is defined in t...
Why does my Events Service installation fail to create a remote path? Symptoms The installation of the Events Service does not complete and fails with the following command line error: Events Service installation failed. Task: Copying JRE to the ...
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