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Knowledge Base Articles

How do I delete abandoned Machine Agents?

A Machine Agent is considered to be abandoned when it is not attached to any APM agents.   There are two ways to delete the abandoned machine agent: From the Controller UI by creating a dummy application.Manual deletion from the DB.   How do I delete...

tmallick by Producer
  • 8549 Views
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  • 3 kudos

Why isn't the EUM processor listening on the https port?

Symptoms The EUM processor is configured for https and the https port is specified in the configuration. After starting the EUM server, the process comes up on http port but it does not listen on the https port.   Diagnosis Any process needs a key...

Amit.Jha by AppDynamics Team (Retired)
  • 7187 Views
  • 1 comments
  • 0 kudos

Mobile Agent : Beacon - Some FAQs

Q1. If the mobile app (device) is offline for a long time, does the agent delete older data?Ans : Yes.   Q2. If the mobile app (device) is offline for a long time, how long the agent have older data?Or how much older data size can the agent has? If ...

Gaurav.Soni by AppDynamics Team (Retired)
  • 4700 Views
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How do I troubleshoot EUM certificate errors?

When enabling EUM for an application from the EUM configuration window, the error "The server encountered an internal error () that prevented it from fulfilling this request" appears   In this article... Symptoms: An error message appears in the EUM...

EUM_Error.jpg
Amit.Jha by AppDynamics Team (Retired)
  • 8695 Views
  • 2 comments
  • 2 kudos

Why can't I start the Events Service after an abrupt shutdown?

Symptoms If the Events Service is not stopped gracefully before restarting the system, or if the Events Service process is killed abruptly, the Events Service start will fail. The Events Service log will have the below entry:   ERROR] [main] [c.a.com...

Amit.Jha by AppDynamics Team (Retired)
  • 11167 Views
  • 3 comments
  • 2 kudos
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