Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.
AppDynamics customers and established members should click the sign in button to authenticate.
How can I run a simulator on my M1-based Mac using Rosetta to provide the needed ARM64 support? To run a simulator on an M1-based Mac, your linked frameworks need to support an ARM64 for M1 slice. This is accomplished by application vendors shippi...
What do I need to do for the Java Agent to instrument my AEM-based application? In order to allow the Java Agent to instrument your AEM-based application, AEM requires an update of its allowlist in the deserialization firewall. To do this, log in...
What is causing an"unable to identify hostname" error during Java Agent installation? Table of Contents IssueDiagnosis and Troubleshooting Issue Java Agent installation is not working for Windows. Telnet connects with the Controller, but gives a...
What are the steps to installing and validating a Java Agent? Table of Contents How do I install the AppDynamics Java Agent? How do I validate that my deployed Java Agent is reporting? How do I install the AppDynamics Java Agent? Download the la...
After Java Agent installation, there is an “unable to identify hostname” error and the Controller can’t connect to Windows When installing Java Agent for Windows, there is an "unable to identify hostname" Error when telnet is checked to Controller...
What are the steps to installing and validating a Machine Agent? In this article... How do I install the AppDynamics Machine Agent?How do I validate that my deployed Machine Agent is reporting? How do I install the AppDynamics Machine Agent? Dow...
AppDynamics Node.js Agent native dependencies and their environments The AppDynamics Node.js Agent has multiple native dependencies which are keyed to particular environments. As such, the Agent works somewhat differently than other NPM packages. ...
What are the steps to troubleshoot a Port 443 error? Troubleshoot the error step-by-step as follows: Step 1. Check to see whether Port 443 is opened Check (telnet <controller-host> 443) from the agent host to make sure the port has been opened. If ...
Why the RangeError: Maximum call stack exceeded error is thrown and what to do about it Problem You receive the error RangeError: Maximum call stack size exceeded for an Angular application when config.fetch is set to True. Solution To resolve t...
Why would Machine Agent on Solaris not allow me to set a locale? Problem When installing the Machine Agent on Solaris, you can only set the locale if a number of prerequisites are met. Locale includes regional settings such as time zone, language,...
How do I resolve post-installation orchestration errors that appear when I restart Java Agent? This article outlines the symptoms, cause, and solution for an orchestration error that appears when re-starting a Java Agent after installation. Table ...
To make sure you have all of the information you need when troubleshooting Agent issues, we've indexed several articles below that will guide you through how to resolve common issues and answer frequently asked questions. Table of Contents Agents...
This article is intended for anyone currently using the 4.3.7 (or earlier) or 4.4.0 version of the AppDynamics C++/C SDK, which uses a separate Proxy (JVM) task, and who wishes to upgrade to the 4.4.1 libagent-based (proxy-less) version of the SDK. ...
What should I consider when resolving agent metric registration limits? Table of Contents Why do I see this error and what can I do about it? AGENT_METRIC_BLACKLIST_REG_LIMIT_REACHED How can we find the custom metric with an incorrect configuration...
Question Does the node property eum-header-beforeendofheadtag apply to all type of application agents? Answer The node property eum-header-beforeendofheadtag enables the application agent to write the automatic injection code before the end of...
How do I troubleshoot installation and startup errors when installing a new Agent? Table of Contents Agent Installation Errors When installing a Machine Agent, how do I handle an initialization error?Can I install the AppDynamics Database Agent wit...
How can I troubleshoot Agent issues? Table of Contents Delete an abandoned Machine AgentSet up alerts for Agent statusIssue with account keysAgent overhead or crashTimeout issueMultiple apps on the same serverList of Agents How do I delete an a...
If your Application Agent is not reporting data to the Controller, checking the following items on the machine where the Agent is installed: Is the Agent log empty?Are there network connectivity issues?Are there 401 Unauthorized error messages in ...
How do I install a PHP Agent on Debian/Ubuntu Linux? How do I troubleshoot an error in which the Agent doesn't report to the SaaS Controller? Install the PHP Agent on Debian/Ubuntu Linux (No RHEL/Centos) by following the instructions in Install the...
After PHP agent installation there are a few cases when the agent does not report to the Controller. The following article describes the basic troubleshooting steps to verify the installation and place the agent configuration files in proper place. ...
Now, these users will only need to sign in to AppDynamics once. As they navigate from one to another of their authorized AppDynamics products and services, they will not be asked for their password again.
NOTE | This change does not affect current Controller local, SAML, and LDAP users, who can continue to sign in as they always have, without disrupting their access.
Though this feature is currently only available for users added since v21.11, the ability to convert an existing (pre-v21.11) user account to the new SSO-enabled AppDynamics managed user identity is planned for later in 2022. Be on the lookout for an announcement describing this conversion in the future.
AppDynamics IDP users can use the following steps to view and navigate to their AppDynamics products and services:
|
The password field appears once you enter the username and click next. It may either appear on the same screen, or once you are redirected to your “global” sign-in page.
You need to enter your username twice when first signing in due to our use of a global identity provider.
TIPS | Use the “Remember me” functions to further streamline all your future logins.
Alternatively, sign in to your personal profile page first. It will show you everything you have access to and provide direct access links.
We are working on a migration to AppD IDP user capability that will upgrade your existing Controller account to AppD IDP. It is on the roadmap for later this year.
You can expect successful authentications when an AppD IDP account is used for a service account AppD IDP authentication on a Controller. The service account can be authenticated without the SSO flow.
That said, we recommend that customers move to our OAUTH-based API clients for this process , wherever possible, to improve security. See the documentation for this feature here.
AppD IDP stands for “AppDynamics Identity Provider”. Until now, each Controller has served as its own identity provider. From this point forward, we are moving that function to the AppD IDP, a global AppDynamics Identity Provider.
If you have chosen SAML or LDAP as your authentication provider in the Controller tenant authentication provider settings tab, then you are not using the new AppD IDP for user identity management, but instead are using your own provider. If your Controller tenant has “AppDynamics” selected in the Controller tenant authentication provider tab, then users created since v21.11 are using the AppD IDP for user identity management.
If your account was created between now and v21.11, and your email address is your username, then you are an AppDynamics Identity Provider user.
You can confirm this by logging into your personal profile at https://accounts.appdynamics.com/personal-profile. If the Assigned Controller Tenants sections lists the Controllers you use, you are an AppDynamics Identity Provider user.
Legacy local AppDynamics user accounts are those created before v.21.11 that do not use email as their username.
NOTE | As with Controller based SAML and LDAP users, current pre-v21.11 legacy local users can continue to sign in as they always have, without a disruption to their access.
Yes! This is like any other AppDIDP-managed user except that when they sign in, they will be redirected to the customer IDP. Just add the user using their email address to the Controller account.
The user must be added from the Controller users page, using their email address. If a user’s email exists in the AppD IDP, that account will be used for SSO features.
NOTE | Users cannot be given access to a Controller tenant from the Accounts Management Portal at this time.
You may find the following AppDynamics Documentation resources useful:
Also related to this topic are the following Knowledge Base articles:
Bill.Howard
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form