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How do I manage License Contacts?

Table of Contents

Overview

Invite Users

Manage License Contacts

Associate an existing company user to the License Contact list

Manage a License Contact’s notifications

Remove User from License

What are the Different Notification Types?

 

Overview

License Primary Users (i.e. License Admins) can add invite users to their License Team (License Contact list) or remove them from the list on their account’s Subscription page. From this screen, they can also manage users’ licensing and maintenance notifications. Once a user has been added, they can see license usage data and manage other members of the License Team.

 

Note: This process is specifically for license/subscription management and is different from adding a user to your organization for Portal access. For instructions on that separate workflow, see: How do I manage Portal users (Admin access only)?

 

Invite Users

This feature is available to License Administrators on both self-service trials and paid customer accounts.

 

Step 1 - Sign in to www.appdynamics.com, click your name on the top-right corner, and click Subscriptions.

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Step 2 - On the Subscriptions page, search with license ID and click the resulting license link in the Name column.

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Step 3 - Click the License Details tab.

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Step 4 - On the License Details page, click Manage License Users.ss48.jpg

 

Step 5 - The License User Management page will open in a new tab with the license selected.

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Step 6 - Scroll down and click the Invite Team Members button.

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Step 7 - In the Invite Team Members box, enter the email address for the user you want to add. If you want to add more than one user, separate the individual email addresses with commas.

 

You have the option to include a message to invited users. You can also select the checkboxes for License and Maintenance notifications if required for these new users (you can change these later).

 

Click Invite to send out an invitation link to the email addresses indicated.

 

ss56.jpgThe Invite Team Members box is where you enter email addresses, an invitation message, and

 

Step 8 -  When the recipient clicks the invitation link, they will be registered to the account and taken to the Subscription page. If they do not have an existing Portal account, they will need to complete the Sign Up form, after which they are redirected to the license subscription page. If they already have a Portal account (e.g., an account from a previous self-service trial), they’ll be prompted to log in to their existing account. For more details on accepting an invite, click here.

 

Step 9 - To view a pending invite, select View Sent Invites. Once a recipient has accepted the invite and created their account, their status will change to “Accepted” and will appear in the list of License Contacts. Additionally, any user that accepts their invitation will be shown on the company user list, which is available to Company Admin users.
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Step 10 -  For auditing purposes, you can see a list of how a user was added by clicking License contacts history.

 

Manage License Contacts

License Primary Users and License Additional Users (License Contacts) can manage License Contacts.

 

Step 1 - Sign in to your www.appdynamics.com account and access your License Subscription page.

Step 2 - Click Manage License Contacts under the License Contacts section. You have three options:

 

    1. Associate an existing company user to the License Contact list (Note: This feature is only available to license primary users, but is not available for accounts with a self-service license)
    2. Manage a License Contact’s notifications
    3. Remove a user from the License Contact list

 

Associate an existing company user to the License Contact list

You can associate an existing user from your company to the current license subscription. This means that the user already exists in your company and doesn’t need to be invited as a new user. You are simply associating that existing user to your License Contact list. You will only have this option if you are part of a paid AppDynamics account.

 

The first 5 steps are identical to the Invite User flow:

Step 1 - Sign in to www.appdynamics.com, click your name on the top-right corner, and click Subscriptions.

Step 2 - On the Subscriptions page, search with license ID and click the resulting license link in the Name column.

Step 3 - Click the License Details tab.

Step 4 - On the License Details page,click Manage License Users.

Step 5 - The License User Management page will open in a new tab with the license selected.

Step 6 - Click the Manage User Notifications button.

 

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Step 7 -Click Associate Existing Contacts.ss51.jpg

 

Step 8 - From the list, select the user(s) you want to add to the license. Optionally, click the License and/or Maintenance notification type checkboxes as needed. Click Save User(s).

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Remove users from the License Contact list

To remove a user, click the Remove User link for the specific User. On the confirmation box, click OK.

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What are the Different Notification Types?

There are two notification types:

License Notification Check if the assigned user should receive all notifications related to license updates.
Maintenance Notification Available only for SaaS licenses, check if the assigned user should receive all notifications related to a SaaS controller's maintenance. 

 

Version history
Revision #:
25 of 25
Last update:
‎08-08-2019 04:36 PM
Updated by:
 
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