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In our efforts to better serve our customers, we are implementing several enhancements designed to improve security and set a foundation for streamlining user management capabilities for system administrators.   With the release of the 21.1 Controller , AppDynamics will be upgrading our user creation process and password policy. This upgrade will include the following changes: New user email verification When a new user is created, they must verify their account via email prior to logging into your controller. This will require administrators to provide an accurate email when creating the new user.    Improved password policy As part of completing their email verification, they will receive a notification to “activate their account”. During this process, the new user is required to create a password, which will have to adhere to a mandatory “strong” password policy designed to improve account security.    Access to Accounts When a new user activates their account, they will be able to access the controller accounts to which they have been assigned as well as the resources of Account, such as Community and University .   Table of Contents: When will this change occur Will this impact my current users? What if my new user fails to verify their account? What if I create new users through an API or third-party provider? Will this impact my SSO policies for new users? What will the new password policy be? Can an administrator create a password for a new user?   When will this change occur? We will be releasing these new capabilities in a staged rollout. The rollout will start with the release of the 21.1 Controller  and is anticipated to be completed in April of 2021.    Will this impact my current users? No, current users will not be impacted by this change. However, this is the first phase in a series of enhancements to improve security and overall ease of use for our user management capabilities.   We highly recommend adding accurate email addresses when making any updates to an existing user’s account, as this will be a requirement in the future.    What if my new user fails to verify their account? When a new user is created, they will be designated a “pending” status until they complete the email verification process. The verification email will expire after 7 days of inactivity. At that time an administrator can opt to: Ask the user to invoke the reset password flow, which will resend the activation email for a pending user. To do so: Direct them to either your controller login or the Accounts login page : Click the “Reset Password” link The reset password link, below the "Next" button on the Sign-in screen   Delete the pending user if they no longer require access   What if I create new users via an API or third-party provider? If a user is created via an API script or a third-party integration, the user will still need to complete the email verification process. If the new user fails to verify their email within 10 days of receiving the notification, they can obtain another activation email using the reset password flow from the login screen.   Will this impact my SSO policies for new users? There is no impact for SSO policies at all. This change only applies to SaaS customers whose users are authenticated by AppDynamics, or so-called “local users”.  SAML or LDAP users and the associated security provider settings are not impacted.    What will the new password policy be? Minimum length: 8 characters Contain both upper-case and lower-case letters Contain at least one number (i.e., 0-9) Contain at least one special non-alphanumeric character (e.g., !$%^&*)   Can an administrator create a password for a new user? No. Once the new capabilities have been activated for your account, administrators will no longer be able to set the password when creating a new user. The new user will be required to create their password during the email verification process. ... View more

I can't find my pending invited users The AppDynamics.com Accounts October update offers centralized and streamlined user management. As part of this experience, we have removed the notion of inviting users to join accounts.   This change does NOT impact any Controller users: it only applies to the AppDynamics.com services.   Table of Contents What does “pending” mean now? Where are my pending user invites? How do I add users in the Accounts User Management experience? Related resources   What does “pending” mean now? The new user management framework no longer includes user invitations as part of the onboarding process. Now, “pending” is one of 3 possible user states (in addition to Active and Disabled).    Distinct from the previous concept of “pending user invites”, when a user is in a “Pending” state now, it means: “user has not completed their account and logged in”    Where are my old pending user invites? Any pending user invites from before the October release have been removed.    Why? Our data shows that nearly all user invites that will be used are accepted within the day—so it’s most likely that very few, if any, of the lingering pending invites would have become users.   How can I make sure those pending invited users get access to my company? If, as an AppDynamics Admin, you'd like to ensure that users that had pending invites become actual users, you can add them directly using the below instructions.    If you are a user who had a pending invitation, please contact an AppDynamics Admin at your company and have them register your email with AppDynamics.com.   How do I add users in the Accounts User Management experience?   On the User Management page, click the “ + ” (Add User) button in the action bar.   On the Add User dialog, enter the new user’s account information and assign access and role permissions.   The user’s email address is required to create the user account, while their first and last names are optional. The user will be able to set own their names. Use the checkboxes to assign the user’s roles.  Community - All users get the ability to post in Community Support User - may create and manage support tickets License Administrator - may assign users access to subscription and license information Company Administrator - may manage users and their roles To save the user information you entered and save the new user’s account, click the Save button. The newly added user will appear in the company listing page with a status of “Pending”. The individual will receive a welcome email with a link that will enable them to complete their profile and password. On completion, their account status will change to “Active”.    Back on the User Listing page, look for a confirmation notice below the action bar:    “ <user’s email> has been successfully added ” You can also scroll or search for your new user to see the new record.   Related resources To learn more about User Management in AppDynamics.com Accounts, see: How do I manage accounts.appdynamics.com users as an Admin?  What can I do as a License Admin? ... View more