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on
08-24-2023
02:28 PM
- edited on
10-09-2023
10:00 AM
by
Claudia.Landiva
This article provides context and instructions for completing the user account migration to the AppDynamics central identity.
Why is this happening? | What must I do?
I can't remember my password | Step by Step Instructions | Resources
When a user signs in successfully to a Controller account using their local username, completes the migration experience page (see Figure 1, left) by providing their email address and is presented a new login screen, they are often confused as to what to do next. Is this happening to you? There is an easy answer. Simply sign into the new login screen using the same email address you provided above as the username. Use the password you use with AppDynamics for this email at the password prompt. NOTE | This may or may not be the same password you use to log in to your Controller. You may have set this some time ago! Feel free to use Reset Password. Once you complete this sign-in, the username for your Controller local user account will be migrated to be your email address user account, and you will be directed to the Controller account in a logged-in state. |
This migration process is about making sure each human user can access all AppDynamics resources with the same user identity. It will unify potentially multiple user accounts into a single user account based on the email address provided. When you see the login screen (see Figure 2, left) after providing your email address (see Figure 1, above), it means that AppDynamics already has a user account created with that email address as the username, and we need you to prove that you own it. |
There are several ways you could have obtained it:
You simply enter your email address as the username, provide the password, and sign in.
Easy. Simply click the Reset Password link, and an email will be sent to you. Follow the instructions there and create a new password. With this new password, return to the flow and try again.
We are aware of the problem and will update the experience in the coming days to include instructions to help ensure the next steps are clear.
Sure. Let’s set this example up:
Now for the steps:
Congrats! You’ve completed migration and will be back to using the system as normal with the added benefit of seamless access (SSO) to other accounts that use this username as well as resources of AppDynamics like Community, University, and Support.
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