Controller (SaaS, On Premise)

cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to connect controller UI.

SOLVED
Highlighted
New Poster

Unable to connect controller UI.

Hi,

I just installed the controller and tried to access the controller UI, however, all the services are running but still couldn't able to access the controller UI.

I checked the server log and found an error related to EUM and some other errors but not sure how these are related to the issue that I am facing.

Here you go in attached for server.log file.

 

^ Post edited by @Ryan.Paredez to remove log file attachment. Please do not share or attach log files to community posts for security and privacy reasons.

Unable to connect controller UI.
3 REPLIES 3
Highlighted
AppDynamics Team

Re: Unable to connect controller UI.

Hi,

What you are getting on browse once you hit the controller URL. 

Could you try to restart the controller and check if you are able to access the controller UI. Do follow the below steps if you are on linux for windows replace .sh with .bat

 

shell> ./controller.sh stop-appserver 
shell> ./controller.sh  stop-db 
shell> ./controller.sh start-db
shell> ./controller.sh start-appserver 

 

If after reastart you are still no able to access controller UI do share the latest logs with the browser screens after you hit the controller URL.

 

EUM related exception states its not able to resolve "api.eum-appdynamics.com" host,do check your network firewall. 

 

Caused by: java.net.UnknownHostException: api.eum-appdynamics.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184) ~[na:1.8.0_121]
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172) ~[na:1.8.0_121]

If you want to check the access from outside your network use the below URL.

http://analytics.api.appdynamics.com/_ping

 

Regards,

Pratik



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
Highlighted
New Poster

Re: Unable to connect controller UI.

Hi Pratik,

Ours is Windows environment and facing the same problem even after restsrting all the AppD services.

Please refer the attached the controller browser error screenshot and also the latest log files.

 

 

Highlighted
AppDynamics Team

Re: Unable to connect controller UI.

Hi Shashi,

 

The default port of glassfish is 8090. Could you try hitting the below URL.

http://HYDPCM205625L:8090/controller

 

 

Regards,

Pratik

 

 

 

 



Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.