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Hi Radhika, Thanks to inform me ! Sorry for it this is my bad :(   @Anant P.Nayak you can send screenshots with masking your IP adress or confidential info or you can directly Private messages to me.   Thanks Cansel ... View more

Hi Ranjeet,   Of course i can share you, for examle i have e 3 BTs.(you can have more than 3 doesn't matter. there are only one important thing is you have to use all BTs and total call and CPU used (ms) metric on BT List of your appication.    here are my all (for this example i have 3 Bt's. and time period doesnt important for us you can use any time period's data)      Calls CPU Used (ms) CPU usage (%) bt1 1000 10 18,18181818 bt2 500 50 45,45454545 bt2 250 80 36,36363636       100   You can use these formulas to calculate each BT's CPU usage with %         Cansel. ... View more

Hi Anat,   Coud you please try these 3 things and send me screen shots about it   1- Please use this command from application server which you get this messages "C ould not connect to the controller due to Response encountered an exception. Exception:  " and share screenshot   " ping    appd.schwab.com "   2- If you resolve    appd.schwab.com fqdn's IP adress correctly please try this command from same application server,  and share screenshot   " telnet  appd.schwab.com 80 "   3- at command promtp write this netstat command and press enter and wait "netstat -ano " | findstr "your controller's IP adress"   at paralel please restart your Appdynamics.Agent.Coordinator.Service and wait for 30 secs and take screenshot of your netstat's command result and share   If you give me all these details, they reflect to us root cause of issue   Cansel            ... View more

Hi Ranjeet,   if you can export this data on to a excel doc. (CPU used (ms and total BT Calls)you can also approx measure which BT uses "%? CPU consume via basic calculation. So this measurement reflect you possible problematic BT or high costly BT. I always use this method after every software release during an issue preiod.   Cansel ... View more