Licensing (including Trial)

Resolved! applying on prem license.lic file to a saas free trail

Hello all, lately, I got an on-prem license on VM Mac Address. I received the license mail but I got some problems to start. 1- the old controller license still reading the old SaaS free trial license and I couldn't change it. because I need to in...

How does licensing work when instrumenting AppD and lambda?

A community member asks... "I would like to know how the licensing works when instrumenting AppD and lambda. Is it just another agent license consumed?" Answer: Lambda monitoring does not consume APM agent licenses, but is charged on a consumpt...

Resolved! .net microservices license count for Windows host post-app deployment

I am trying to figure out exactly how many licenses do I need when using .net core (microservices) agent on a windows host. So, having several APIs on the same IIS, all using .net core and these APIs are already up and running. By reading through you...

Not able to login to Pro SaaS Trial

Hi - I am not able to login to AppDynamics Pro SaaS trial. Error checking SAMLThis account is configured to authenticate with a 3rd-party service. Any help?? Thanks,Sandeep.

Appdynamic On premise community license

Appdynamic On premise community license Please help us in getting the file

Resolved! My invite link is conflicting with my trial account

I created a trail account . Now the Accept invite link says I am already registered with email and asks to log out . tried with Incognito mode , but after I login it throws me the below error "you are logged in with a different account from the on...

Resolved! Unable to log in to 15-day trial SaaS account on appdynamics

Hi, I have created new 15 day trial account https://biker201909200035115.saas.appdynamics.com/controller/#/ After log out, there is no way to log in back again. None of the credentials are working. Password reset is also not working (I am 100% confid...

Resolved! Pro to Lite Conversion didnt complete

Hi Team, Our on-premises controller PRO to LITE conversion didnt completed successfully. When we check the available licenses, it just shows as Not Licensed. Could you please assist to migrate to LITE version? Please let me know if you require any de...

EUM Licence Limit Alerting

Is there a way to set up an alert, or at the very least a scheduled report, for the EUM license limit status so that we get an email if we're approaching the license limit? We had a situation where we'd hit our max page views but weren't aware until...

Cant access support portal

Hi, i am unable to log into Support Portal. My company has a contract with App Dynamics and i am currently unable to open a support ticket because whenever i try to open Support Portal i get: Permission Denied You are trying to access an AppDynamic...

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