Licensing (including Trial)

RUM LIcense

Hi TEam, Please let me know how the RUM license is calculated, I need for one of the evaluation. ThanksKamal

Resolved! during login it shows login failed

during login it shows login failed

Machine agent fails to start with Pro license

Hi, I have tried to install the machine agent(PRO) and server visibility(PRO) license by enabling <sim-enabled>true<sim-enabled>. Still, I am unable to launch the Server Visibility license with Machine Agent. I am able to launch the Machine agen...

Resolved! Licensing

Our problem and question are that the machine agent is installed and IIS there is a consumption of them. It is supposedly a license for all the monitoring, we have a premium license because it reports consumption of them and they are almost finis...

Resolved! Unable to start SaaS free trial

Hello – I hope you can assist me with starting my AppD SaaS Pro trial. I have enrolled into this program a week ago and so far I only received the welcome message via email, with a recommended path for exploring the product. I was trying to follow t...

Cannot create an application (AppDynamics Lite Edition)

I don't have any application, but when I'm going to create one, "Unable to create application" is shown.Is there any way for Lite users to contact the support desk?Nameturing202002042221105Global Account Nameturing202002042221105_1fc24c8b-c7b0-40ec-b...

How to know how many license units are used by a specific application?

Hello, How we will know how many license units are used by a specific application? Is there any way to limit the license usage? ^ Edited by @Ryan.Paredez improved title for searchability

The free trial license never worked

--- Account Event 5:39:25 PM Agent license request denied. Agent type: Server Visibility; Hos... View Event Details ---- The free trial license never worked. First, it did not allow me to create an account, it displayed an error for few days while ...

Appdynamics trial account setup didn't work

Hi Team, We are facing an issue to create 15 days free trial account. When we filled required the details and clicked Get started button. we are getting the below windows, Why am getting this error, what we missed, Can you please help me to solve t...

Resolved! AppDynamics Lite Can't Be Reached

Hi,I experience an issue regarding AppDynamics Lite in that I can no longer access the controller for this past week (https://[Redacted].saas.appdynamics.com ). I keep getting "This site can't be reached" response. What is happening? Is there any way...

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