Click the Start a free trial link to start a 15-day SaaS trial of our product and join our community as a trial user. If you are an existing customer do not start a free trial.
AppDynamics customers and established members should click the sign in button to authenticate.
08-03-2022 04:13 AM
Hello!
I have just created a trial account to try Open Telemetry integration.
When I go to the OTel tab to generate a key and press
, I simply get an error:
The UI makes a request to "/controller/restui/otel/onBoardCustomer", wich returns an 500 error:
{
"displayText" : "Error occurred in on-boarding customer",
"messageKey" : null,
"localizationBundle" : null,
"showWithNotificationService" : true,
"rootExceptionClass" : "",
"notErrorMessage" : false,
"unauthorizedAccess" : false,
"noDataFound" : false
}
So does the trial account is not licensed for OTel?
08-03-2022 11:38 AM
Hi @Roman.Bats,
I have reported the issue to the Accounts team. I will report back when I hear back from them.
Thanks,
Ryan, AppDynamics Community Manager
08-09-2022 08:40 AM
Hi @Roman.Bats,
I have sent you a PM asking for a bit more info. Please respond back so I can give this info back to the engineers for more debugging.
Thanks,
Ryan, AppDynamics Community Manager
08-16-2022 02:46 PM
Hi @Roman.Bats,
Just wanted to let you know we are still investigating this. I'll report back when I have something to share.
Thanks,
Ryan, AppDynamics Community Manager
08-29-2022 09:10 AM
Hi @Roman.Bats,
Thanks for your patience. The otis-x-api-key has been set on the controller. Can you please check it out and confirm?
Thanks,
Ryan, AppDynamics Community Manager
User | Count |
---|---|
2 | |
1 | |
1 | |
1 | |
1 | |
1 |
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form