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Unable To Start SaaS Free Trial

SOLVED

Unable To Start SaaS Free Trial

After clicking the "Access Free Trial" button in this page : https://www.appdynamics.com/free-trial/, I get redirected into my account page, without any email on whether or not the Free Trial has been successfully started.
However, when I go into my profile page, there is this message stating that I don't have any subscription yet, including the free trial.

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Unable To Start SaaS Free Trial
9 REPLIES 9
Community Manager

Re: Unable To Start SaaS Free Trial

Hi @Ilham.Ramadhan,

 

Thanks for sharing this in the community. We are going to investigate this, I will report back when I have more info. 


Thanks,
Ryan, AppDynamics Community Manager




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Community Manager

Re: Unable To Start SaaS Free Trial

Hi @Ilham.Ramadhan,

 

It seems you have a previous account but never started a trial. Since you have an account, you cannot start a free trial with that email address. 

 

Here are a few options:

1. We can delete your account with AppDynamics and you can then start a fresh free trial

2. You can sign up for a free trial with a different address

 

Please let me know if you would like to move forward with one of these options.


Thanks,
Ryan, AppDynamics Community Manager




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Re: Unable To Start SaaS Free Trial

Hi @Ryan.Paredez 
Thanks a lot for responding to my question, as for now, I think I'll go with the second option.
However, in case I do need to delete my current account, what's the procedure for that? 

Community Manager

Re: Unable To Start SaaS Free Trial

Hi @Ilham.Ramadhan,

 

I have just shared that you would like to start a new trial and delete your old one with the team. I will report back when I know a bit more about how it will work before we take any action. 


Thanks,
Ryan, AppDynamics Community Manager




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Community Manager

Re: Unable To Start SaaS Free Trial

Hi @Ilham.Ramadhan,

 

Sorry for the late reply! We can delete your current account for you manually and then you can re-sign up for a free trial. Please let me know if you would like us to move forward with this.


Thanks,
Ryan, AppDynamics Community Manager




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Re: Unable To Start SaaS Free Trial

Hi @Ryan.Paredez ,

I believe that's my best option for now. So please move forward with it.

Thanks.

Community Manager

Re: Unable To Start SaaS Free Trial

Hi @Ilham.Ramadhan

 

I was told instead of deleting your account they just restarted the trial for you. Can you attempt to log in and under Accounts you should see a new trial started.


Thanks,
Ryan, AppDynamics Community Manager




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Re: Unable To Start SaaS Free Trial

Hi @Ryan.Paredez 
Thanks a lot, now I am able to access the trial.

Community Manager

Re: Unable To Start SaaS Free Trial

Hi @Ilham.Ramadhan,

 

Thank you for following up and letting me know! 


Thanks,
Ryan, AppDynamics Community Manager




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