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12-14-2020 07:13 PM - edited 12-14-2020 07:14 PM
After clicking the "Access Free Trial" button in this page : https://www.appdynamics.com/free-trial/, I get redirected into my account page, without any email on whether or not the Free Trial has been successfully started.
However, when I go into my profile page, there is this message stating that I don't have any subscription yet, including the free trial.
Solved! Go to Solution.
12-15-2020 09:29 AM
Hi @Ilham.Ramadhan,
Thanks for sharing this in the community. We are going to investigate this, I will report back when I have more info.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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12-16-2020 10:05 AM
Hi @Ilham.Ramadhan,
It seems you have a previous account but never started a trial. Since you have an account, you cannot start a free trial with that email address.
Here are a few options:
1. We can delete your account with AppDynamics and you can then start a fresh free trial
2. You can sign up for a free trial with a different address
Please let me know if you would like to move forward with one of these options.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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12-20-2020 07:49 PM
Hi @Ryan.Paredez
Thanks a lot for responding to my question, as for now, I think I'll go with the second option.
However, in case I do need to delete my current account, what's the procedure for that?
12-21-2020 03:44 PM
Hi @Ilham.Ramadhan,
I have just shared that you would like to start a new trial and delete your old one with the team. I will report back when I know a bit more about how it will work before we take any action.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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01-08-2021 11:25 AM
Hi @Ilham.Ramadhan,
Sorry for the late reply! We can delete your current account for you manually and then you can re-sign up for a free trial. Please let me know if you would like us to move forward with this.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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01-10-2021 10:22 PM
Hi @Ryan.Paredez ,
I believe that's my best option for now. So please move forward with it.
Thanks.
01-11-2021 01:06 PM
I was told instead of deleting your account they just restarted the trial for you. Can you attempt to log in and under Accounts you should see a new trial started.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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01-14-2021 07:50 PM
Hi @Ryan.Paredez
Thanks a lot, now I am able to access the trial.
01-15-2021 09:25 AM
Hi @Ilham.Ramadhan,
Thank you for following up and letting me know!
Thanks,
Ryan, Cisco AppDynamics Community Manager
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