Not a customer? Click the 'Start a free trial' link to begin a 30-day SaaS trial of our product and to join our community.
Existing Cisco AppDynamics customers should click the 'Sign In' button to authenticate to access the community
04-16-2024 09:19 AM - last edited on 04-16-2024 09:27 AM by Ryan.Paredez
Greetings!
Im unable to start appdynamics-machine-agent following the same install instructions that work with rhel 7.
Machine Agent Bundle - 64-bit linux (rpm) 24.3.0 installed.
I updated the config file to match the same controller/settings/etc as the rhel 7 servers.
Upon starting the service I see the status is failed, and the logs say:
Could not initialize class com.sun.jna.Native
/opt/appdynamics/machine-agent/logs/startup.out OUTPUT
2024-04-16 11:15:53.430 Using Agent Version [Machine Agent v24.3.0.4127 GA compatible with 4.4.1.0 Build Date 2024-03-20 05:00:40]
ERROR StatusLogger Reconfiguration failed: No configuration found for '10dba097' at 'null' in 'null'
2024-04-16 11:15:55.037 [INFO] Agent logging directory set to: [/opt/appdynamics/machine-agent/logs]
2024-04-16 11:15:53.468 Could not start up the machine agent due to: Could not initialize class com.sun.jna.Native
2024-04-16 11:15:53.468 Please see startup.log in the current working directory for details.
/opt/appdynamics/machine-agent/startup.log OUTPUT
Tue Apr 16 11:15:55 CDT 2024
java.lang.NoClassDefFoundError: Could not initialize class com.sun.jna.Native
at oshi.jna.platform.linux.LinuxLibc.<clinit>(LinuxLibc.java:22)
at oshi.software.os.linux.LinuxOperatingSystem.<clinit>(LinuxOperatingSystem.java:97)
at oshi.hardware.platform.linux.LinuxCentralProcessor.initProcessorCounts(LinuxCentralProcessor.java:166)
at oshi.hardware.common.AbstractCentralProcessor.<init>(AbstractCentralProcessor.java:65)
at oshi.hardware.platform.linux.LinuxCentralProcessor.<init>(LinuxCentralProcessor.java:57)
at oshi.hardware.platform.linux.LinuxHardwareAbstractionLayer.createProcessor(LinuxHardwareAbstractionLayer.java:43)
at oshi.util.Memoizer$1.get(Memoizer.java:61)
at oshi.hardware.common.AbstractHardwareAbstractionLayer.getProcessor(AbstractHardwareAbstractionLayer.java:48)
at com.appdynamics.agent.sim.properties.MachineLicensePropertiesProvider.getOshiBasedLicenseCpuInfo(MachineLicensePropertiesProvider.java:75)
at com.appdynamics.agent.sim.properties.MachineLicensePropertiesProvider.getLicenseCpuInfo(MachineLicensePropertiesProvider.java:44)
at com.appdynamics.agent.sim.properties.MachineLicensePropertiesProvider.get(MachineLicensePropertiesProvider.java:106)
at com.appdynamics.agent.sim.properties.MachineLicensePropertiesProvider.get(MachineLicensePropertiesProvider.java:25)
at com.google.inject.internal.ProviderInternalFactory.provision(ProviderInternalFactory.java:86)
at com.google.inject.internal.BoundProviderFactory.provision(BoundProviderFactory.java:72)
at com.google.inject.internal.ProviderInternalFactory.circularGet(ProviderInternalFactory.java:60)
at com.google.inject.internal.BoundProviderFactory.get(BoundProviderFactory.java:59)
at com.google.inject.internal.SingleParameterInjector.inject(SingleParameterInjector.java:40)
at com.google.inject.internal.RealMultibinder$RealMultibinderProvider.doProvision(RealMultibinder.java:253)
at com.google.inject.internal.RealMultibinder$ExtensionRealMultibinderProvider.doProvision(RealMultibinder.java:307)
at com.google.inject.internal.RealMultibinder$ExtensionRealMultibinderProvider.doProvision(RealMultibinder.java:289)
at com.google.inject.internal.InternalProviderInstanceBindingImpl$Factory.get(InternalProviderInstanceBindingImpl.java:113)
at com.google.inject.internal.SingleParameterInjector.inject(SingleParameterInjector.java:40)
at com.google.inject.internal.SingleParameterInjector.getAll(SingleParameterInjector.java:60)
at com.google.inject.internal.ConstructorInjector.provision(ConstructorInjector.java:113)
at com.google.inject.internal.ConstructorInjector.construct(ConstructorInjector.java:91)
at com.google.inject.internal.ConstructorBindingImpl$Factory.get(ConstructorBindingImpl.java:300)
at com.google.inject.internal.BoundProviderFactory.get(BoundProviderFactory.java:58)
at com.google.inject.internal.ProviderToInternalFactoryAdapter.get(ProviderToInternalFactoryAdapter.java:40)
at com.google.inject.internal.SingletonScope$1.get(SingletonScope.java:169)
at com.google.inject.internal.InternalFactoryToProviderAdapter.get(InternalFactoryToProviderAdapter.java:45)
at com.google.inject.internal.SingleParameterInjector.inject(SingleParameterInjector.java:40)
at com.google.inject.internal.SingleParameterInjector.getAll(SingleParameterInjector.java:60)
at com.google.inject.internal.ConstructorInjector.provision(ConstructorInjector.java:113)
at com.google.inject.internal.ConstructorInjector.construct(ConstructorInjector.java:91)
at com.google.inject.internal.ConstructorBindingImpl$Factory.get(ConstructorBindingImpl.java:300)
at com.google.inject.internal.ProviderToInternalFactoryAdapter.get(ProviderToInternalFactoryAdapter.java:40)
at com.google.inject.internal.SingletonScope$1.get(SingletonScope.java:169)
at com.google.inject.internal.InternalFactoryToProviderAdapter.get(InternalFactoryToProviderAdapter.java:45)
at com.google.inject.internal.InternalInjectorCreator.loadEagerSingletons(InternalInjectorCreator.java:213)
at com.google.inject.internal.InternalInjectorCreator.injectDynamically(InternalInjectorCreator.java:186)
at com.google.inject.internal.InternalInjectorCreator.build(InternalInjectorCreator.java:113)
at com.google.inject.Guice.createInjector(Guice.java:87)
at com.google.inject.Guice.createInjector(Guice.java:69)
at com.appdynamics.voltron.FrameworkBootstrap.createInjector(FrameworkBootstrap.java:107)
at com.appdynamics.voltron.FrameworkBootstrap.start(FrameworkBootstrap.java:162)
at com.appdynamics.voltron.FrameworkBootstrap.startAndRun(FrameworkBootstrap.java:120)
at com.appdynamics.voltron.FrameworkApplication.start(FrameworkApplication.java:31)
at com.appdynamics.agent.sim.Main.startSafe(Main.java:64)
at com.appdynamics.agent.sim.bootstrap.Bootstrap.main(Bootstrap.java:48)
04-17-2024 12:11 AM
Hi William,
Think this issue hitting to OS - java version problem.
To localize this issue can you try the machine agent bundle java .zip version instead of "rpm" package with same agent version?
Another thing is can you please try to install the machine agent with "rpm" way with older version like 23.x.x.
Based on your experience if you can share the latest update we can localize your problem.
Thanks
Cansel
04-22-2024 09:10 AM
Hi @WILLIAM.GREENE,
Have you had a chance to review the reply above? Can you confirm if this has helped you? If not, please jump back into the conversation to keep it going.
Thanks,
Ryan, Cisco AppDynamics Community Manager
Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
Check out Observabiity in Action
new deep dive videos weekly in the Knowledge Base.
04-26-2024 04:07 AM - edited 04-28-2024 12:04 PM
Recently we got similar/same issue and it was solved using the following approach from the AppDynamics helpdesk:
Problem statement: Machine Agent problem installation related to temp directory
This issue is typically caused by a noexec flag set on the temporary directory.
To resolve the issue please follow the steps:
04-29-2024 10:12 AM
Hi @WILLIAM.GREENE,
Your post has received two replies recently. Has either one of them helped? If so, can you click the "Accept as Solution" button? If not, please reply and continue the conversation.
Thanks,
Ryan, Cisco AppDynamics Community Manager
Found something helpful? Click the Accept as Solution button to help others find answers faster.
Liked something? Click the Thumbs Up button.
Check out Observabiity in Action
new deep dive videos weekly in the Knowledge Base.
05-13-2024 11:50 PM
Reference to this: https://github.com/elastic/elasticsearch/issues/57018#issuecomment-1501986185 and adding -Djava.io.tmpdir surely helped in the case of another customer I was working with as well.
User | Count |
---|---|
3 | |
2 | |
2 | |
1 | |
1 | |
1 |
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form