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[This was originally posted on https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-enable-ISP-Carrier-monitoring-in-EUM/ta...]
Have you tried the toggle button to enable and disable Browser RUM? It is located at Configuration > Instrumentation > page. Then switch the Browser Monitoring toggle button to off.
Let us know if the steps worked for you. If you are still having issues please update this thread.