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How do I enable ISP (Carrier) monitoring in EUM?

The ISP (Internet Service Provider) or Carrier information can be captured as part of requests but ISP (Carrier) monitoring in EUM in on-premise installations is turned off by default. The ISP feature is behind a feature flag that you will need to explicitly enable. 

Set this following property in under EUM_HOME/eum-processor/bin directory.



Next, restart the EUM server.



cd <EUM_HOME>/eum-processor
./bin/ stop
./bin/ start &



Use the Windows service for EUM to restart.


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Last update:
‎11-01-2018 07:28 AM
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Is this valid for both Mobile & Browser on prem EUM/RUM?

Yes, for both.


Is this possible for SaaS ?


Hi @Ajay.Mathews,


Yes, it is available and enabled by default for SaaS. Feel free to post here if you have any other questions about this!