Funnel Widget vs Business Journey

[Sravan .Sukhavasi]

Hello everyone,

Which is better to showcase critical business data? Funnel or business journey? Can someone please explain the differences with an example. 

Thanks,

Sravan

[Ryan.Paredez]

Hi @Sravan .Sukhavasi,

This is a great question, thanks for asking it on the Community. I think this question would be best answered by the community, I wanted to share some AppD Documentation that you can digest in the meantime. 

Funnel Widget: https://docs.appdynamics.com/display/PRO45/Visualize+Analytics+Data

Business Journey: https://docs.appdynamics.com/display/PRO45/Business+Journeys

If you do happen to learn anything or make a decision, please share that knowledge back on this post. It helps close the loop and grow the knowledge sharing in the community.

[Sravan .Sukhavasi]

This documentation is not helpful. I need a clear explanation with a use case scenario or example. 

Thanks,

Sravan. 

[Ryan.Paredez]

Hi @Sravan .Sukhavasi,

Thanks for letting me know. Let's see if the community can jump in and share some of their examples. 

[Sebastian.Perna]

Did you have any updates on this?

I use funnels for getting the ratio of users that drop our process.

But I am sitll wondering which is the best use case for business journey

[Dudley.Wood]

I use business journeys  to track the progress of service tickets through out their lifecycle across multiple systems. The most important thing to note is that you need a primary key to track the each step of the life cycle.

I can then filter the journey on a number of levels and create ELM's which have a series of filters to check weather a specific SLA is being met.