Hello everyone!
We have some exciting news -The Splunk AppDynamics Mobile Real User Monitoring (MRUM) Session Replay preview is now available (for MRUM users)! It's a feature within AppDynamics MRUM that allows you to visually replay recordings of actual user interactions within your mobile application.
Key Details:
• Requires controller version 25.1 and MRUM agent upgrade
• Free preview starts Feb 2025 (20,000 session replays/month)
• Helps teams reduce MTTR, optimize UX, and understand user behavior
Check out these FAQs for additional details:
FAQs
General Overview Questions
What is AppDynamics MRUM Session Replay?
AppDynamics MRUM Session Replay is a feature within AppDynamics Mobile Real User Monitoring that allows you to visually replay recordings of actual user interactions within your mobile application. It captures a user's journey through the app, showing their taps, swipes, and other actions, providing a video-like representation of their experience. This feature is currently in public preview, with general availability expected soon.
What problems does MRUM Session Replay solve?
AppDynamics MRUM Session Replay solves several key problems related to mobile app development, troubleshooting, and user experience optimization:
- Faster Troubleshooting (Reduced MTTR): Session replay helps developers and DevOps teams quickly identify the root cause of crashes, Application Not Responding (ANR) errors, performance issues, and other errors. By visualizing the user's actions leading up to the problem, they can pinpoint the exact moment the issue occurred and understand the context, significantly reducing mean time to resolution (MTTR).
- Improved User Experience (UI/UX Optimization): Product managers, developers, and designers can use session replay to understand how users actually interact with the app. By observing real user behavior, they can identify friction points, confusing navigation, or areas where the UI/UX could be improved. This data-driven approach helps optimize the user experience, leading to increased engagement and satisfaction.
- Understanding User Behavior: Session replay provides valuable insights into how users navigate and use the app. This understanding can inform design decisions, feature prioritization, and overall app strategy. Seeing the app through the user's eyes helps teams understand what's working and what's not.
- Reproducing Issues: Replicating user-reported bugs can be challenging. Session replay eliminates this difficulty by providing a clear, visual record of the user's actions, making it easier to reproduce and fix the issue.
What are the benefits of MRUM Session Replay, and why should you care about it?
MRUM Session Replay offers two key benefits that directly impact customer satisfaction and business outcomes:
- Enable Faster Troubleshooting: Session replay drastically reduces the time it takes to diagnose and fix issues in your mobile app. By providing a visual recording of the user's actions leading up to a crash, error, or performance bottleneck, developers can quickly pinpoint the root cause. This eliminates the guesswork and back-and-forth communication often associated with traditional debugging methods. Faster troubleshooting translates to quicker resolution times for bugs and issues. This means less disruption for users, fewer negative app store reviews, and ultimately, a more stable and reliable app experience. A happy user is more likely to continue using your app and recommend it to others.
- Optimize the End-User Experience on Mobile Application: Session replay offers invaluable insights into how users actually interact with your app. By watching real user sessions, you can identify friction points, confusing navigation, and areas where the UI/UX could be improved. This data-driven approach to optimization allows you to make informed decisions about design changes and feature prioritization. A seamless and intuitive user experience is crucial for app success. By optimizing the user experience, you can increase user engagement, reduce churn, and improve customer satisfaction. A positive user experience is a key differentiator in the competitive mobile app market. Ultimately, a better user experience can lead to increased app usage, higher conversion rates, and improved business outcomes.
Product Specific Questions
What controller version is required?
You need controller version 25.1 to use MRUM Session Replay.
Do mobile agents need to be upgraded to use this feature?
Yes MRUM agents must be upgraded to 25.1 to use Session Replay.
Are admin rights needed to enable Session Replay?
Yes, users with admin permission to configure MRUM can enable session replay
How is the preview enabled?
Prerequisite
Mobile Session replay (Early preview) will be available for customers with controller version 25.1 or above.
◦ Upgrade the agent SDK
◦ Provide blob service endpoint
◦ Provide session replay module dependency (Only for Android)
Configuration
Enable Session replay in Mobile App Group Configuration -> Session replay. (Need admin permission for mobile configuration)
How long is the preview available?
The MRUM Session Replay free preview will be available for all active MRUM customers starting in February 2025. During the free trial, each account will get 20,000 session replays per month.
What happens after the preview is over?
After the preview ends, the feature will be available only for those with a Session Replay license.
How much will the Session Replay feature cost?
Pricing is not finalized yet for this feature.
Will I lose my data after the free preview?
Yes, you may. Your Session Replay data will be available for 8 days. After 8 days, that data will be lost. When the GA version is available, you can purchase and extend storage to lengthen the duration of data availability.
