Enhancing AppDynamics Real User Monitoring for Pega CDH Portal: Challenges with Campaigns and SPA

[Prasad.V]

Requirement:
We need to monitor the Customer Decision Hub (CDH) portal, including Campaigns and Dataflows, using Real User Monitoring (RUM) in AppDynamics.

Steps Taken:

1. We injected the AppDynamics JavaScript agent code into the UserWorkForm HTML fragment rule.
2. This is successfully capturing OOTB (Out-of-the-Box) screens but is not capturing Campaigns-related screens.

Challenges:

1. Pega operates as a Single Page Application (SPA), which complicates page load event tracking for Campaigns screens.
2. Additionally, the CDH portal lacks a traditional front-end structure (HTML/CSS/JS), as Pega primarily serves server-generated content, which may restrict monitoring.

Has anyone here successfully implemented such an integration? What are the best practices for passing this kind of contextual data from Pega to AppDynamics?

Looking forward to your insights!

Best regards,