Licensing (including Trial)

Resolved! My invite link is conflicting with my trial account

I created a trail account . Now the Accept invite link says I am already registered with email and asks to log out . tried with Incognito mode , but after I login it throws me the below error "you are logged in with a different account from the on...

Resolved! Unable to log in to 15-day trial SaaS account on appdynamics

Hi, I have created new 15 day trial account https://biker201909200035115.saas.appdynamics.com/controller/#/ After log out, there is no way to log in back again. None of the credentials are working. Password reset is also not working (I am 100% confid...

Resolved! Pro to Lite Conversion didnt complete

Hi Team, Our on-premises controller PRO to LITE conversion didnt completed successfully. When we check the available licenses, it just shows as Not Licensed. Could you please assist to migrate to LITE version? Please let me know if you require any de...

EUM Licence Limit Alerting

Is there a way to set up an alert, or at the very least a scheduled report, for the EUM license limit status so that we get an email if we're approaching the license limit? We had a situation where we'd hit our max page views but weren't aware until...

Cant access support portal

Hi, i am unable to log into Support Portal. My company has a contract with App Dynamics and i am currently unable to open a support ticket because whenever i try to open Support Portal i get: Permission Denied You are trying to access an AppDynamic...

Resolved! How can I delete my trial account?

I can't find a way to delete my trial account. How can I do it? Thanks

Resolved! How can I turn on/off JVM Licenses when needed

Can anyone guide me on how to mange AppDynamics Licenses. We have a shared environment, so I'm looking for ways to turn on/off the Licenses on JVMs when needed.

Resolved! How can I reset my AppDynamics user password?

Hello I am new to the appdynamics installation. While installing appdynamics I created user with administrator privilage. Now I am not able to login to the appdynamics console using the same. How can I reset the user password. Please note that I ...

Resolved! How to install AppDynamics Lite

Hi All, I want to monitor my java based application, for which I am using jboss application server placed in linux os.I have downloaded AppServerAgent-4.5.7.24863 and platform-setup-x64-linux-4.5.5.16989. I have no idea how to start with. Anyone gui...

Resolved! Unable to use local login while SAML is enabled

Unable to login using local login. It shows invalid credentials. [Initially part of https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-use-local-login-while-SAML-is-enabled/ta-p/26588

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