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No license found for account

SOLVED
Creator

Hi, 

 

I have a question. My controller is on-prem, my license is AppDynamics Lite. But when I start the java agent, there was an error in my log.

 

It said 'Agent license request denied. Agent type: Java; Host: xuyxg; License Rule: Default; Reason: No license found for account [Redacted]'

 

I don't seem to have any right to monitor. Is there a problem with my configuration?

and my controller-info.xml is:

 

5272.PNG

^ Edited by @Ryan.Paredez to remove screenshots that included Access Keys. Please do not share Access Key information on community posts for security and privacy reasons. 

No license found for account
3 REPLIES 3
Highlighted
Community Manager

Hey @yingxia.xu 

 

Please note restrictions on Lite Accounts found in our documentation. This may answer your question. 

 https://docs.appdynamics.com/display/PRO45/Lite+and+Pro+Editions

 

If you're interested in exploring on-prem for purchase, please contact info@Appdynamics.com 

 

Please note, there is no official troubleshooting for on-prem Lite accounts. 


Thanks,
Ryan, AppDynamics Community Manager




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Highlighted
Creator

Emm, thank you for your reply.

But when I opened your URL it reminded me that I need to log in. And I can't log in to this website. Anyway, is there a 0-cost license for On-Premise Environments?  I  checked your official documents, it seems that if I use the controller On-Premise Environments, I should get the license.lic. So can I get the license.lic for free?

 

 

5299.PNG

 

Tags (2)
Highlighted
Community Manager

Hi @yingxia.xu,

 

Sorry about that page not working, it seems it was down for editing, but it's back up.

 

https://docs.appdynamics.com/display/PRO45/Lite+and+Pro+Editions

 

I think this page may also help answer some questions: https://docs.appdynamics.com/display/PRO44/License+Entitlements+and+Restrictions


Thanks,
Ryan, AppDynamics Community Manager




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