Not a customer? Click the 'Start a free trial' link to begin a 30-day SaaS trial of our product and to join our community.
Existing Cisco AppDynamics customers should click the 'Sign In' button to authenticate to access the community
on
09-14-2020
04:37 PM
- edited on
06-15-2023
09:55 PM
by
Claudia.Landiva
Your company’s primary contact will receive a welcome email from the SaaS Operations or Sales team. It will include your AppDynamics Controller URL. Your primary contact will be able to follow the link and create new user accounts for the Controller, giving access to others in your organization.
The same email includes the instructions your primary contact will need to set up your AppDynamics Controller. The areas are:
The following instructions are specific to SaaS accounts:
Through the Reset Password process, the SaaS URL link will be sent to the primary contact’s email address.
After the primary contact resets the password, you will be able to add AppDynamics users. Go to your Controller URL and navigate to Settings -> Administration and Add AppDynamics users.
NOTE | Looking for how to reset passwords for individual accounts that have been created in the AppDynamics controller? See How do I reset my individual password for the Controller
Your Master Account is granted the status of Account Owner (Default). This role allows access to all other roles on the Controller. To learn more about Controller roles and their privileges, see Roles and Permissions.
To check your license consumption:
In order to set up your Controller connection, the following ports need to be open:
Application servers |
Application servers may need to find APM Agents, application-related agents, and DB agents. Both the APM agents and the DB agents need open ports to send out the data to the SaaS AppDynamics controller. Open Outbound Ports 443 from all application servers/database to AppDynamics controller, allowing the agents to send data out |
Javascript beacons |
Our Javascript Agent (adrum.js) sends the beacons as POST requests to these EUM server endpoints, which reside on the EUM server. So, if on an intranet, your networks need connectivity to reach the following endpoints:
|
Analytics Server Access |
The analytics server needs outbound network access from the applications server to the analytics endpoint: |
Thank you! Your submission has been received!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form