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Knowledge Base Articles

How to protect empty tiers from purging

If you need to keep empty tiers of your APM application from being purged, there is a way to do so in controllers v.22.10 and above. To do this: Navigate to the Tiers & Nodes pageSelect a tier and then click on the "Details" button above On the nex...

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Proactive monitoring with automated alerts

Synthetic testing provides proactive email and text notification before end-user performance is affected   CONTENTS | Introduction | Video |Resources | About the presenter  Video Length: 2 min 46 seconds  E-commerce DevOps teams can use AppDynamics t...

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How do I manage issues related to the Reporting Service?

How can I check and troubleshoot issues with the Reporting Services' on-prem instance?  This article provides instructions on how to check whether the on-prem instance of Reporting Service is running, how to start and stop the Reporting Service, wher...

How do I troubleshoot Controller log-in issues?

What steps can I take when I’m having trouble logging into a Controller?  This article covers several troubleshooting tips you can use to help resolve issues logging into a specific Controller. A special use case included here is meant to help addres...

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Disk volume Health Rule best practices

Learn best practices for Health Rules on different disk volumes This article is about creating health rules on volumes and disks, including volume average, individual partitions, and all selected partitions. In this article... Health Rule alerting on...

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How do I troubleshoot Controller performance issues?

How do I troubleshoot slow performance when navigating my AppDynamics Controller UI from a browser? This article provides a starting point for self-service troubleshooting of slow Controller performance. A controller is deemed slow when navigating i...

AppDynamics global SaaS locations FAQ

What do I need to know about global AppDynamics SaaS locations?   In our continual efforts to provide our customers with fast and reliable service on our SaaS platform, AppDynamics is launching a series of strategic SaaS locations throughout the glo...

How do I get the object I need from a list?

How do I use the getter method and a data collector to return objects from a list?   To get an object from a list, you will add the getter method that returns the evaluated value, then add the data collector to that method.    Table of Contents Step...

India-based SaaS FAQ

As of October 30, 2020, AppDynamics is offering an India SaaS option with data residency located in Mumbai, India. This service is equivalent to the current SaaS offering based in the USA, UK, and Sydney.   We will be using regional-based cloud servi...

AppDynamics SaaS Maintenance and Communications

What kind of alerts and data behavior can I expect during SaaS maintenance?   AppDynamics makes new releases available every 6 weeks. Our goal is for all customers to be on the latest release so they have access to the latest features and fixes.   N...

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How do I monitor AWS extensions?

What should I consider when configuring AWS extensions with AppDynamics?    Table of Contents What should I know about monitoring AWS with AppDynamics?How can I configure AWS extensions to connect to AWS? Using IAM Roles to connect with AWS Connecti...

How do I integrate AppDynamics with Slack?

What is the procedure for connecting an AppDynamics HTTP template to a dedicated Slack channel? Revised May 16, 2022 Many of our customers today want to quickly alert a Slack channel when AppDynamics detects a customer-impacting performance issue wit...

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How do I move the Controller to a different folder?

This article explains how to move a Controller from one folder to another.   Table of Contents What you need to know before you beginStep 1. PreparationStep 2. Stop Controller processesStep 3. Move the Controller to your target folderStep 4. Delete ...

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