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What data required for troubleshooting issues around EUM(web) and Analytics(events-service)?

When you get stuck with an issue impacting EUM or Browser request Analytics data monitoring. To speed up troubleshooting>> we request that you please attach the following files and outputs, if possible:

 

1) For EUM Issues: [Licensing, startup & eum metrics unavailable issues etc]

 

  • Please generate and attach a chrome HAR file for few of the requests from your instrumented application along with the Page source & console screenshot from the Developer tool. Refer: Create+a+HAR+file  & HAR to know the steps about how to capture a HAR.
  • zip the logs dir/folder from the from <EUM_HOME>/logs and share it.
  • eum.properties from <EUM_HOME>/eum-processor/bin directory
  •  Output from controller DB
$> cd Controller/bin
$> ./controller.sh login-db
$mysql> use eum_db;
$mysql> select * from accounts \G;
  •  server.log from the <Controller_Home>/logs directory along with its archived logs or better yet zip the logs dir and share it.
  • For auto-injection issues, we need the agent logs from the app agent logs dir.

        

Zip the logs dir from the app-agent folder and share it.
For example: /Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode >>jbossnode admin$ pwd /Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode >>:jbossnode admin$ ls -alrt total 15976 -rw-r--r-- 1 admin admin 0 Aug 11 11:16 REST.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 417 Aug 11 11:16 BusinessTransactions.2017_08_11__11_16_17.0.log drwxr-xr-x@ 3 admin admin 102 Aug 11 11:16 .. -rw-r--r-- 1 admin admin 937 Aug 11 11:18 dynamic-service.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 62709 Aug 11 11:21 agent.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 2552157 Aug 11 11:22 ByteCodeTransformer.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 0 Aug 11 11:22 REST.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 417 Aug 11 11:22 BusinessTransactions.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 937 Aug 11 11:24 dynamic-service.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 47248 Aug 11 11:28 agent.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 2551503 Aug 11 11:28 ByteCodeTransformer.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 3690 Aug 11 11:29 BusinessTransactions.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 937 Aug 11 11:30 dynamic-service.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 39938 Aug 11 16:41 REST.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 276220 Aug 14 23:35 agent.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 2609836 Aug 14 23:38 ByteCodeTransformer.2017_08_11__11_28_33.0.log drwxr-xr-x 17 admin admin 578 Aug 14 23:44 . >>:jbossnode admin$ pwd /Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode

2) For Events-service/Analytics issue:

 

  • Events service logs

 

For 4.3.x and above
<EVENTS_SERVICE_HOME>/events-service/processor/logs/events-service-api-store.log
For 4.2.x
<EVENTS_SERVICE_HOME>/events-service/logs/events-service-api-store.log
For Local/embedded events-service:
<Controller_Home>/logs/events-service-api-store.log

 

  • Events service properties file

<Events_Service_Home>/events-service/processor/conf/events-service-api-store.properties

For Unix:
curl http://localhost:9081/healthcheck?pretty=true

For windows: (Access it using any of the browser)
http://localhost:9081/healthcheck?pretty=true

 

 

  •  Output from the Database:

  

$> cd Controller/bin
$> ./controller.sh login-db
$mysql> use controller;
$mysql> select name, value from global_configuration where name like '%on.premise%' OR name like '%eum%'\G;

 

  •     Output of the shards,indices & appdynamics_accounts[If port 9200 is disabled, enable it using Enable 9200 port]
    curl http://localhost:9200/_cat/shards?v
    curl http://localhost:9200/_cat/indices?v
    curl http://localhost:9200/appdynamics_accounts/_search?pretty=true
    curl -XGET localhost:9200/_cat/shards?h=index,shard,prirep,state,unassigned.reason| grep UNASSIGNED
    

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Revision #:
10 of 10
Last update:
‎09-06-2018 03:01 PM
Updated by:
 
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