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When you get stuck with an issue impacting EUM or Browser request Analytics data monitoring. To speed up troubleshooting>> we request that you please attach the following files and outputs, if possible:
1) For EUM Issues: [Licensing, startup & eum metrics unavailable issues etc]
$> cd Controller/bin $> ./controller.sh login-db $mysql> use eum_db; $mysql> select * from accounts \G;
Zip the logs dir from the app-agent folder and share it.
For example: /Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode >>jbossnode admin$ pwd /Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode >>:jbossnode admin$ ls -alrt total 15976 -rw-r--r-- 1 admin admin 0 Aug 11 11:16 REST.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 417 Aug 11 11:16 BusinessTransactions.2017_08_11__11_16_17.0.log drwxr-xr-x@ 3 admin admin 102 Aug 11 11:16 .. -rw-r--r-- 1 admin admin 937 Aug 11 11:18 dynamic-service.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 62709 Aug 11 11:21 agent.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 2552157 Aug 11 11:22 ByteCodeTransformer.2017_08_11__11_16_17.0.log -rw-r--r-- 1 admin admin 0 Aug 11 11:22 REST.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 417 Aug 11 11:22 BusinessTransactions.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 937 Aug 11 11:24 dynamic-service.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 47248 Aug 11 11:28 agent.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 2551503 Aug 11 11:28 ByteCodeTransformer.2017_08_11__11_22_14.0.log -rw-r--r-- 1 admin admin 3690 Aug 11 11:29 BusinessTransactions.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 937 Aug 11 11:30 dynamic-service.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 39938 Aug 11 16:41 REST.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 276220 Aug 14 23:35 agent.2017_08_11__11_28_33.0.log -rw-r--r-- 1 admin admin 2609836 Aug 14 23:38 ByteCodeTransformer.2017_08_11__11_28_33.0.log drwxr-xr-x 17 admin admin 578 Aug 14 23:44 . >>:jbossnode admin$ pwd /Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode
2) For Events-service/Analytics issue:
For 4.3.x and above <EVENTS_SERVICE_HOME>/events-service/processor/logs/events-service-api-store.log For 4.2.x <EVENTS_SERVICE_HOME>/events-service/logs/events-service-api-store.log For Local/embedded events-service: <Controller_Home>/logs/events-service-api-store.log
<Events_Service_Home>/events-service/processor/conf/events-service-api-store.properties
For Unix: curl http://localhost:9081/healthcheck?pretty=true For windows: (Access it using any of the browser) http://localhost:9081/healthcheck?pretty=true
$> cd Controller/bin $> ./controller.sh login-db $mysql> use controller; $mysql> select name, value from global_configuration where name like '%on.premise%' OR name like '%eum%'\G;
curl http://localhost:9200/_cat/shards?v curl http://localhost:9200/_cat/indices?v curl http://localhost:9200/appdynamics_accounts/_search?pretty=true curl -XGET localhost:9200/_cat/shards?h=index,shard,prirep,state,unassigned.reason| grep UNASSIGNED
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