What data required for troubleshooting issues around EUM(web) and Analytics(events-service)?

[Gaurav.Soni]

When you get stuck with an issue impacting EUM or Browser request Analytics data monitoring. To speed up troubleshooting>> we request that you please attach the following files and outputs, if possible:

1) For EUM Issues: [Licensing, startup & eum metrics unavailable issues etc]

• Please generate and attach a chrome HAR file for few of the requests from your instrumented application along with the Page source & console screenshot from the Developer tool. Refer: Create+a+HAR+file  & HAR to know the steps about how to capture a HAR.

• zip the logs dir/folder from the from <EUM_HOME>/logs and share it.

• eum.properties from <EUM_HOME>/eum-processor/bin directory
•  Output from controller DB

$> cd Controller/bin
$> ./controller.sh login-db
$mysql> use eum_db;
$mysql> select * from accounts \G;

•  server.log from the <Controller_Home>/logs directory along with its archived logs or better yet zip the logs dir and share it.
• For auto-injection issues, we need the agent logs from the app agent logs dir.

Zip the logs dir from the app-agent folder and share it.

For example:
/Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode

>>jbossnode admin$ pwd
/Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode
>>:jbossnode admin$ ls -alrt
total 15976
-rw-r--r--   1 admin  admin        0 Aug 11 11:16 REST.2017_08_11__11_16_17.0.log
-rw-r--r--   1 admin  admin      417 Aug 11 11:16 BusinessTransactions.2017_08_11__11_16_17.0.log
drwxr-xr-x@  3 admin  admin      102 Aug 11 11:16 ..
-rw-r--r--   1 admin  admin      937 Aug 11 11:18 dynamic-service.2017_08_11__11_16_17.0.log
-rw-r--r--   1 admin  admin    62709 Aug 11 11:21 agent.2017_08_11__11_16_17.0.log
-rw-r--r--   1 admin  admin  2552157 Aug 11 11:22 ByteCodeTransformer.2017_08_11__11_16_17.0.log
-rw-r--r--   1 admin  admin        0 Aug 11 11:22 REST.2017_08_11__11_22_14.0.log
-rw-r--r--   1 admin  admin      417 Aug 11 11:22 BusinessTransactions.2017_08_11__11_22_14.0.log
-rw-r--r--   1 admin  admin      937 Aug 11 11:24 dynamic-service.2017_08_11__11_22_14.0.log
-rw-r--r--   1 admin  admin    47248 Aug 11 11:28 agent.2017_08_11__11_22_14.0.log
-rw-r--r--   1 admin  admin  2551503 Aug 11 11:28 ByteCodeTransformer.2017_08_11__11_22_14.0.log
-rw-r--r--   1 admin  admin     3690 Aug 11 11:29 BusinessTransactions.2017_08_11__11_28_33.0.log
-rw-r--r--   1 admin  admin      937 Aug 11 11:30 dynamic-service.2017_08_11__11_28_33.0.log
-rw-r--r--   1 admin  admin    39938 Aug 11 16:41 REST.2017_08_11__11_28_33.0.log
-rw-r--r--   1 admin  admin   276220 Aug 14 23:35 agent.2017_08_11__11_28_33.0.log
-rw-r--r--   1 admin  admin  2609836 Aug 14 23:38 ByteCodeTransformer.2017_08_11__11_28_33.0.log
drwxr-xr-x  17 admin  admin      578 Aug 14 23:44 .
>>:jbossnode admin$ pwd
/Applications/jboss64/appagent4306/ver4.3.0.6/logs/jbossnode

2) For Events-service/Analytics issue:

• Events service logs

For 4.3.x and above
<EVENTS_SERVICE_HOME>/events-service/processor/logs/events-service-api-store.log
For 4.2.x
<EVENTS_SERVICE_HOME>/events-service/logs/events-service-api-store.log
For Local/embedded events-service:
<Controller_Home>/logs/events-service-api-store.log

• Events service properties file

<Events_Service_Home>/events-service/processor/conf/events-service-api-store.properties

•  Healthcheck output: Refer How-to-check-the-availability-and-status-of-the-Events-Service

For Unix:
curl http://localhost:9081/healthcheck?pretty=true

For windows: (Access it using any of the browser)
http://localhost:9081/healthcheck?pretty=true

•  Output from the Database:

$> cd Controller/bin
$> ./controller.sh login-db
$mysql> use controller;
$mysql> select name, value from global_configuration where name like '%on.premise%' OR name like '%eum%'\G;

•     Output of the shards,indices & appdynamics_accounts[If port 9200 is disabled, enable it using Enable 9200 port]
  

  curl http://localhost:9200/_cat/shards?v
  curl http://localhost:9200/_cat/indices?v
  curl http://localhost:9200/appdynamics_accounts/_search?pretty=true
  curl -XGET localhost:9200/_cat/shards?h=index,shard,prirep,state,unassigned.reason| grep UNASSIGNED
  

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