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Service Now integration - additional info


After reading the doc and this thread  I still have three doubts in my mind:

  • can I integrate Appd in SNOW only for the event management portion?(or do I have to make the full integration CMDB & Events since one cannot go with the other?)
  • Will the event management integration create incidents out of the box?
  • If I am on AppD saas will I still need to deploy the middle tier component called  Data Sync Utility?

Thanks for clarifying,




Community Manager

Hi @Yann.Buccellato,

Thanks for asking questions on the Community. I also wanted to let you know I reached out to your AppD Account owner to let them know you had some questions on ServiceNow. 

Let's see if the community can jump in and help in the meantime though.


Ryan, Cisco AppDynamics Community Manager

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Thank you Ryan,

I'd like you to know that I'm looking for feedback also on community and by the community while I can currently have communication with AppD account.

I'd really like to see how the community shares it's experience and comprehension of common knowledge like Service Now integration should be

Hope someone will help here,


Hello Yann,


You can use it for event management part. No need for other modules

It will create alarms according to the thresholds you specify in the event definitions.

I don't have an answer for the 3rd question sorry.

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