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Unable to get EUM server to be up and runnign to try out Browser Real User Monitoring


Environment: Linux.

Have controller/event service and EUM installed. Controller and Event service are up and running. I get the following error in EUM logs - ANy ideas on overcoming the authorization error and where to configure? 


Appreciate if someone could provide this info sooner as the trail is going to end :-)


20 Feb 2017 12:51:22.042 +0530  main                  AD.ALL                     INFO    ------start synchronize eum acct to analytics acct!---------

20 Feb 2017 12:51:22.046 +0530  main                  AD.AnalyticsAccountManage  INFO    ************** Starting Registration of Analytics Account for EUM account="309414-ss-CiscoSystemsInc-lwmke0rtli6u" **************

20 Feb 2017 12:51:22.515 +0530  main                  AD.AnalyticsAccountManage  ERROR   CreateAccount : account="309414-ss-CiscoSystemsInc-lwmke0rtli6u", Error Code [401], Exception [RestException(statusCode=401, code=Auth.Unauthorized, message=The supplied auth information is incorrect or not authorized., developerMessage=)] Dev Message []

20 Feb 2017 12:51:22.516 +0530  main                  AD.AnalyticsAccountManage  INFO    start updating BrowserRecord

20 Feb 2017 12:51:22.606 +0530  main                  AD.AnalyticsAccountManage  INFO    HttpResponseProxy{HTTP/1.1 401 Unauthorized [Date: Mon, 20 Feb 2017 07:21:22 GMT, X-Content-Security-Policy: default-src 'self', X-XSS-Protection: 0, X-Content-Type-Options: nosniff, Frame-Options: DENY, X-Frame-Options: DENY, Content-Type: application/json, Transfer-Encoding: chunked] ResponseEntityProxy{[Content-Type: application/json,Chunked: true]}}

20 Feb 2017 12:51:22.640 +0530  main                  AD.AnalyticsAccountManage  ERROR   

| failed bulk updating BrowserRecord

| java.lang.RuntimeException: bulk update event type=BrowserRecord failed!!!  url=http://localhost:9080/v2/events/BrowserRecord/_bulk, key=ZWIwMm...

| {"statusCode":401,"code":"Auth.Unauthorized","message":"The supplied auth information is incorrect or not authorized.","developerMessage":""}

| at

| at

| at com.appdynamics.eum.processor.EUMProcessorServerApplication.syncEumAccountsToAnalyticsAccounts(

| at

| at

| at

| at

| at

| at

| at com.appdynamics.eumcloud.EUMProcessorServer.main(


AppDynamics Team

Hi Ksubbian,


Can you cross check if the value set for analytics.accountAccessKey in is equal to the value of

You can get this value from admin.jsp



FYI: The value of will automatically be set to the property analytics.accountAccessKey of the file <EUM_HOME>/bin/


If this isn't set,then you have to manually set it to make sure that the key values matches.

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