Discussion Feed

Hi S uren,   Adding to our previous post, earlier suggestion option is to exclude HTTP error code at application level, as currently we do not have an option to ingore at BT /tier level as of now in UI.   Regards, Arun ... View more

Hi S uren,   Can you please check if below information helps, define error code rule and uncheck the enabled and see how it goes for new load for 400 error code.   To exclude a return code add them to the error detection list by creating a custom error code range and then disabling that error code by clearing its Enabled checkbox. This in effect excludes the error code as an error indicator. refer doc https://docs.appdynamics.com/display/PRO43/Error+Detection   Regards, Arun ... View more

Hi ,   Are you still facing the issue, if yes, please check connectivity between agent and controller host usign (telnet controllerhost 443) post that please check if SIM license units available at Setup -> License screen, if it is saas UI, can you share agent logs and the account so that we will check in backend if SIM enabled. ... View more

Hi Nvedia,    Given that /service grouped requests are of type Servlet, Can you check the naming of URI is not single segment, if Yes, change to 3 URI segments as referred in attached view.   However for custom rule on URI " /service/getdata/house" not working, can you share screenshots for review with rule config in edit view?     ... View more

Hi B ilal Ahmed,   Find our reply: - We suggest to go for latest 4.2.x (4.2.15.4) Or 4.3.x(4.3.0.4), Please make sure you take cold backup of controller instllation for sure before upgrade process (refer cold backup steps) - Upgrade controller and upgrade agent on one of the node, Hope that answers.   Regarding "export snapshot" option you can change old call graph view from Settings -> My Preferences screen "select checkbox" old call graph view and revisit snapshot on UI reload, Hope that answers, for now snapshot pdf not required.   Regards, Arun ... View more

Hi B ilal Ahmed,     Apologies for issue you are seeing, We see similar issue(CORE-66761) already fixed in 4.2.x later version (4.2.6) , refer link https://docs.appdynamics.com/display/PRO42/Release+Notes "Incorrect data under Transaction snapshot SQL calls" )   Hope that information helps, Can you please confirm if this SaaS trial UI account or onPremise UI, if SaaS share url and snapshot deeplink, if onPremise, please confirm both contorller UI and agent version?   If this onPremise and you planned for upgrade, make sure you take cold backup for sure before starting upgrade process.   If you are seeing this for recent UI versions and onPremise Controller, please share below details as well: - Is the sql calls are part of "synchronous" calls or async chronous calls, as we see time spent in exit other sub calls part of async thread will not add to BT ARTs in UI.  -  attach exported snapshot PDF and also below query output issued at controller db: (GUID in your case starts wit e9fbxx refer screenshot you shared) select * from requestdata_exitcall where id in select id from requestdata_summary where guid = 'REPLACE_GUID_HERE' and exitpoint_type = 'JDBC'   Regards. Arun ... View more

Hi ,   Can you confirm whether the jvm crash case is falling under case description that i listed in previous update Or confirm whether this the case "if an  uninstrumented JVM crash happens within less than a minute of a previous crash then it will not be reported by the Standalone Machine Agent"   If not please send the archive version of machie agent logs folder for our initial review ?   Regards, Arun ... View more

Hi Scott,   Can you check if information in doc link and section listed below from doc link , is the case here?   https://docs.appdynamics.com/display/PRO40/JVM+Crash+Guard : " If an uninstrumented JVM crash happens within less than a minute of a previous crash then it will not be reported by the Standalone Machine Agent. In some circumstances, the JVM may crash and then be restarted only to crash again within one minute. For this repetitive cycle crash and restart scenario, only the first JVM crash is reported by the agent."   Please send the machine agent logs if you feel otherwise   Regards. Arun   ... View more