Hi B ilal Ahmed,
Apologies for issue you are seeing, We see similar issue(CORE-66761) already fixed in 4.2.x later version (4.2.6) , refer link https://docs.appdynamics.com/display/PRO42/Release+Notes "Incorrect data under Transaction snapshot SQL calls" ) Hope that information helps, Can you please confirm if this SaaS trial UI account or onPremise UI, if SaaS share url and snapshot deeplink, if onPremise, please confirm both contorller UI and agent version?
If this onPremise and you planned for upgrade, make sure you take cold backup for sure before starting upgrade process.
If you are seeing this for recent UI versions and onPremise Controller, please share below details as well: - Is the sql calls are part of "synchronous" calls or async chronous calls, as we see time spent in exit other sub calls part of async thread will not add to BT ARTs in UI.
- attach exported snapshot PDF and also below query output issued at controller db: (GUID in your case starts wit e9fbxx refer screenshot you shared)
select * from requestdata_exitcall where id in select id from requestdata_summary where guid = 'REPLACE_GUID_HERE' and exitpoint_type = 'JDBC'
Regards.
Arun
... View more