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Hi Jeffrey, We do not see option to further split /customise the value part of ${latestEvent.eventMessage} string, however can you see if you can use other event predefined variables and see if that helps to customise further as per below doc and see if that helps https://docs.appdynamics.com/display/PRO43/Predefined+Templating+Variables ... View more

Hi, Can you use Poster plugin or such tool where you can send POST HTTP Type requests?  sample link https://addons.mozilla.org/en-us/firefox/addon/poster/   Please be sure when user hit at browser as it looks from your screenshots, it makes GET request not POST, hope that clarifies. Format of credentials for info for popup you have referred: user name: <username>@<accountname> password: <password> example: user name: user1@customer1 password: welcome ... View more

Hi S uren,   Adding to our previous post, earlier suggestion option is to exclude HTTP error code at application level, as currently we do not have an option to ingore at BT /tier level as of now in UI.   Regards, Arun ... View more

Hi S uren,   Can you please check if below information helps, define error code rule and uncheck the enabled and see how it goes for new load for 400 error code.   To exclude a return code add them to the error detection list by creating a custom error code range and then disabling that error code by clearing its Enabled checkbox. This in effect excludes the error code as an error indicator. refer doc https://docs.appdynamics.com/display/PRO43/Error+Detection   Regards, Arun ... View more

Hi ,   Are you still facing the issue, if yes, please check connectivity between agent and controller host usign (telnet controllerhost 443) post that please check if SIM license units available at Setup -> License screen, if it is saas UI, can you share agent logs and the account so that we will check in backend if SIM enabled. ... View more

Hi Nvedia,    Given that /service grouped requests are of type Servlet, Can you check the naming of URI is not single segment, if Yes, change to 3 URI segments as referred in attached view.   However for custom rule on URI " /service/getdata/house" not working, can you share screenshots for review with rule config in edit view?     ... View more

Hi B ilal Ahmed,   Find our reply: - We suggest to go for latest 4.2.x (4.2.15.4) Or 4.3.x(4.3.0.4), Please make sure you take cold backup of controller instllation for sure before upgrade process (refer cold backup steps) - Upgrade controller and upgrade agent on one of the node, Hope that answers.   Regarding "export snapshot" option you can change old call graph view from Settings -> My Preferences screen "select checkbox" old call graph view and revisit snapshot on UI reload, Hope that answers, for now snapshot pdf not required.   Regards, Arun ... View more

Hi B ilal Ahmed,     Apologies for issue you are seeing, We see similar issue(CORE-66761) already fixed in 4.2.x later version (4.2.6) , refer link https://docs.appdynamics.com/display/PRO42/Release+Notes "Incorrect data under Transaction snapshot SQL calls" )   Hope that information helps, Can you please confirm if this SaaS trial UI account or onPremise UI, if SaaS share url and snapshot deeplink, if onPremise, please confirm both contorller UI and agent version?   If this onPremise and you planned for upgrade, make sure you take cold backup for sure before starting upgrade process.   If you are seeing this for recent UI versions and onPremise Controller, please share below details as well: - Is the sql calls are part of "synchronous" calls or async chronous calls, as we see time spent in exit other sub calls part of async thread will not add to BT ARTs in UI.  -  attach exported snapshot PDF and also below query output issued at controller db: (GUID in your case starts wit e9fbxx refer screenshot you shared) select * from requestdata_exitcall where id in select id from requestdata_summary where guid = 'REPLACE_GUID_HERE' and exitpoint_type = 'JDBC'   Regards. Arun ... View more