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08-10-2021 05:30 PM
Hello –
I hope you can assist me with starting my AppD SaaS Pro trial. I have enrolled into this program a week ago and so far I only received the welcome message via email, with a recommended path for exploring the product. I was trying to follow the recommended steps from the "welcome" email but after several attempts I always ended up landing on the page where I can download agents... and this is pretty much it.
Kind regards,
Andy
Solved! Go to Solution.
08-11-2021 10:34 AM
Hi @ANDY.SMOLENKO,
You should have got a welcome email that has links to your Controller. Can you confirm you never got an email that looks like the one I shared below?
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-11-2021 10:47 AM
Hi Ryan,
Thank you for your prompt reply - confirming - I never received the welcome email that features the links to my Controller.
Kind regards,
Andy
08-11-2021 10:51 AM
Hi @ANDY.SMOLENKO,
Thanks for letting me know. I've created a ticket for the Accounts team. I will report back when I hear more info!
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-11-2021 11:05 AM
Hi @ANDY.SMOLENKO,
Can you confirm what email you used to sign up for the trial? Did you get any follow-up Comms?
Sometimes an email typo slips in and then you won't get any of those emails.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-11-2021 11:15 AM
Hi Ryan,
I used my work email andy.smolenko@cisco.com for creating a new AppDynamics user account.
Immediately after my request for the free trial, I received the "Welcome To Your AppDynamics Pro Trial!" email. During the previous week, I received the follow-up emails "Welcome To Your AppDynamics Pro Trial!" again and "Stuck At The Starting Line?".
Thank you for your detective work
Cheers,
Andy
08-11-2021 11:20 AM
Thanks, @ANDY.SMOLENKO
Will report back soon!
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-12-2021 11:01 AM
Hi @ANDY.SMOLENKO,
Seems like there was an issue with that form. I think the best option would be for us to delete the account, and then you can sign up again by going to this URL https://www.appdynamics.com/free-trial/
Let me know and I can have the team delete the account.
Thanks,
Ryan, Cisco AppDynamics Community Manager
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08-12-2021 11:22 AM
Hi Ryan,
sounds good to me! Let's try this workaround.
Cheers,
Andy
08-12-2021 01:21 PM
Hi @ANDY.SMOLENKO,
You should be good to go now. Please use the URL from my previous post and let me know how it goes!
Thanks,
Ryan, Cisco AppDynamics Community Manager
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