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OpenTelemetry Trial account - fail to generate access key

Roman.Bats
New Member

Hello!

I have just created a trial account to try Open Telemetry integration.

When I go to the OTel tab to generate a key and press 

RomanBats_1-1659525100590.png

, I simply get an error:

RomanBats_0-1659525001297.png

The UI makes a request to "/controller/restui/otel/onBoardCustomer", wich returns an 500 error:

 

 

{
  "displayText" : "Error occurred in on-boarding customer",
  "messageKey" : null,
  "localizationBundle" : null,
  "showWithNotificationService" : true,
  "rootExceptionClass" : "",
  "notErrorMessage" : false,
  "unauthorizedAccess" : false,
  "noDataFound" : false
}

 

 

 So does the trial account is not licensed for OTel?

4 REPLIES 4

Ryan.Paredez
Community Manager

Hi @Roman.Bats,

I have reported the issue to the Accounts team. I will report back when I hear back from them.


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Hi @Roman.Bats,

I have sent you a PM asking for a bit more info. Please respond back so I can give this info back to the engineers for more debugging.


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Hi @Roman.Bats,

Just wanted to let you know we are still investigating this. I'll report back when I have something to share.


Thanks,
Ryan, AppDynamics Community Manager



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Ryan.Paredez
Community Manager

Hi @Roman.Bats,

Thanks for your patience. The otis-x-api-key has been set on the controller. Can you please check it out and confirm?


Thanks,
Ryan, AppDynamics Community Manager



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